Working for NWHP for over 9 years, I was fortuate enough to be one of two in the Medicare Department (which is contracted with the Federal Government to provide Medicare) when it begain in the Fall of 2005. The company sold the Commercial product earlier this year and is now totally Medicare. I have learned the Medicare Enrollment policies and procedures by extensive reading of the Medicare Manual which changes each year. In addition, I have my Insurance Producer License so am able to sell the product as well. The hardest part of the job is educating employees that were previously Commercial and explaining the importance of reading the guidance.
I have been fortuate to work with very intelligent, work oriented co-workers in the Medicare Department, unfortuately all have left to pursue other career opportunities. I am challenged by the continuous changes, regulations and reporting requirements of Medicare, usually there is a time restriction that is next to impossible to meet but it always is met. The most enjoyment I get is meeting and/or talking on the phone to satisfied Medicare members.