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NEW WORLD VAN LINES
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10 reviews

NEW WORLD VAN LINES Employer Reviews

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Productive and High Energy but Low Reward Workplace
Move Management Consultant (Current Employee), Chicago, ILJune 5, 2014
Pros: excellent management, responsive coworkers, friday lunches sometimes
Cons: overwhelming workload in summer months, horrid commute
A typical day at work includes speaking to two dozen customers in order to begin the move process, set move dates, set and go over visual survey results, run and process half a dozen estimates in various ways based on the account and perform quality calls to manage and maintain high quality services. Client relations are via phone and email as well – more... and include processing, sending and explaining estimates, service information and dealing with customer emergencies.

Management is WONDERFUL. They are very responsive and extremely helpful. The problem is this company does not have a set training procedure and it is very difficult to get up to speed. The system software is old and has too many bugs and glitches to count but, again, the management and team support is absolutely phenomenal. Co-workers are always willing to help and the company is undergoing a growth spurt which has created a helpful, friendly and fast-paced workplace albeit with some drama, but easy to stay away from drama.

The hardest part of the job is being able to deal with the workload assigned in the summer, especially being a new person. Often lunch is missed. Many customers use you as their personal punching bag when New World is unable to accommodate dates or do exactly what the customer is looking for. The accounts are fairly responsive and this company is more flexible in dates than other moving companies although operations and customer service are constantly butting heads when planners changes dates without informing the customer service side. There are many micromanagers as the coworkers and one must deal with :my way or no way" mindsets of certain coworkers. The commute is terrible.

The most enjoyable part of this job is having a stable workplace that values energy and taking responsibility. I learned very quickly and the industry has a steep learning curve. Overall, I enjoyed being able to personally work with management and even the owners of the company on a day to basis.

I would recommend this job to others who live nearby and who like being extremely busy every minute of the day. – less
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Management is the problem
Move Coordinator (Current Employee), Chicago, ILMay 18, 2014
Pros: you will enjoy your co-workers
Cons: management
New World used to be a great place to work. Then they hired very under qualified managers that ruined everything positive about working there. They will over work you and pick you apart. The job is very demanding and fast paced. Unfortunately the new VP and Manager do not get that. Huge turnover. They cannot keep people in the seats. You will be under – more... paid, over worked and will never be appreciated. – less
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worst mistake ever working there
Driver (Current Employee), Chicago, ILMay 11, 2014
Pros: you are so busy you have to look at your lor book to see what day it is
Cons: everything especially their communication
no advance notice of out of state work assignments other than the day before...no time off for family obligations or sick days...you are expected to dedicate your life with no benefit to your role in the company. advised me of a pay cut while i was on a week long run.no eyes on advanced salesman visit so the customer is basically their salesman...HA! – more... when the customer is consistently off by 50 % you are asked why ? hey i didn't speak to these people and nothing can change if you don't know whats out there in the first place !! – less
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Typical relocation company
Relocation Coordinator (Current Employee), Chicago, ILMarch 23, 2014
Pros: 1 hr lunch, loose dress code
Cons: benefits are mediocore, no paid holidays, no days off in summer
Family owned moving business located on North side of Chicago. Okay salary with medical/dental benefits. Only 3-4 paid holidays annually. Black out on days off in summer.
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Interesting, informative company to work for
Move Coordinator (Current Employee), Chicago, ILMarch 22, 2014
Never had any work experience working in the moving industry and coming aboard with New World Van Lines has been extremely rewarding. I've learned so much and truly this company sets the bar to be different than other companies in the industry. NWVL caters to corporate relcatons
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good
Moving Assistant (Former Employee), Farmers Branch, TXFebruary 3, 2014
they were good to work with, i enjoyed the environment. We worked together to achieve daily goals
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Productive.
Helper/Laborer (Former Employee), Farmers Branch, TXSeptember 25, 2013
Pros: tips, overnight pay
Cons: short breaks
I learned a lot from working there. Hardest part of the job was when youre working out of town with a driver that doesnt like to work & only talk on the phone.
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Got to see America.
MOVER (Former Employee), Cranbury, NJMarch 26, 2013
Pros: free castoff clothing and other goods.
Cons: moving pianos.
Free coffee, colorful language, fun-loving characters to work with
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good
Driver/Mover (Former Employee), Union City, CAJune 4, 2012
Pros: job
Cons: manager
good job alot of time over the road worked 10 to 12 hours a day management wasent good loog days poor help