A typical day at work consists of helping customers with their day to day banking and transactions; working on projects designated by management to help the branch overall improve their productivity and sales goals.
I've learned to navigate helping customers to ensure their needs are met and properly matched to products best suited for them. Additionally, I've been fortunate to be given adequate training to ensure the best outcome with my customers on platform with dealing with IRAs, CDs, Trusts, etc.; as well as ensuring all transactions are done efficiently and accurately.
Management was well run and very helpful with both customers and staff alike.
I enjoy my coworkers, helping each other when we have a question or concern about a customer.
The hardest part of the job is caring too much, as cliche as it might sound, because there's always something more that can be done to ensure the customers are happy even when every step is executed correctly. However, this is also what I enjoy about the job, is caring too much about the customer because when they recognize the job being done, they're appreciative and return.