Pros: helping employees to make their job easier
Cons: work life balance did not exist
Front Office: In charge of day to day operations with a staff of 20 plus per shift. Involved in payroll, scheduling and daily team meeting with staff. Evaluate and conduct training. Providing seamless Guest Service.
Housekeeping: Working with the Supervisory team to identify training issues. I was responsible for developing a training manual for the department. To work with the Supervisors and employees to improve work flow and development of new cleaning techinques.
I also worked with Human Resources to conduct Hotel wide training for new employees and present.