A very fast paced envirnoment with an extremely call volume.
Customer Service Representative (Former Employee) – New York, NY – June 10, 2017
A typical work day would consist of answering anywhere from 100-150 calls per day. All calls were different so you never knew what to expect until you picked up the call. Some clients just wanted to make a bill payment, some had complaints about not receiving their paper, so I would have to issue them a credit, Some clients just wanted to continue with whatever promotion they originally signed up with because it was expiring. Other clients would have complaints about where their papers were being delivered, which meant that I would have to contact the delivery company in order to make sure that the problem would cease. Other clients would call in and request that their papers not be delivered for a certain amount of days because they were going on vacation. The fast paced work environment was actually the most enjoyable part of my job. The hardest part was getting yelled at sometimes because the customer would be highly upset, but I knew it was never personal.
Working in such a busy call center taught me how to really work well under pressure, and that has helped me in other jobs.
The day the company sold our contract to Arizona, because then it meant that everyone was going to lose their job