Pros: decent pay, benefits
Cons: the newspaper business in general is a failing business, be prepared!
As with any call center job, they may pay well, however the newspaper is a failing, declining business. In such situations any company will do what it can to generate sales. High call volume is one thing, but sales tactics that undermine the progress of the company is another. It's to the point that I believe the company is desperate and will do anything to mislead the customer for profits, despite the legality.