Teller (Former Employee) – Brookfield, CT – April 22, 2016
Training was not as thorough as it should have been and on-the-job training was even worse. Questions went unanswered and it was difficult to get the help you needed. No clear rules or guidelines for referrals/messages even after asking for clarification and making it up as you go along is never a good option.
Coworkers were friendly but extremely unprofessional. Did not follow documented bank regulations.
Manager was immature and quite frankly, unqualified to be in a management role. Sales were more important than customers--which is not what NSB claims to be. There is a huge disconnect between what the bank states it is-based on it's rich history-and what it is in actuality.
Deposit Operations Specialist III (Former Employee) – Newtown, CT – November 14, 2012
Management of the IRA and CDARS investment programs including HSA. Processed all Levies, liens and seizures for account holders. Management, reduction and recuperation of Visa Fraud. Heavy phone, e-mail using Outlook and regular mail throughout the day with customers, clients, other financial specialists, internal customers, vendors and management. Heavy usage of Excel for tracking, monitoring and reporting. Heavy usage of Word for internal/external letters and notifications as well as document preparation. Created Training programs for internal and external customers including PowerPoint presentations for various Finance and investment solutions.
All aspects of banking; including processing loan and mortgage applications/payments, issuing bonds, handling deposits, withdrawals, and cash on a daily basis; Working with customers in person and over the phone. Referring customers to other products and services to meet their needs. Also completed customer service training program
We investigate fraudulent transactions on customers cards. I have learned mostly everything I know about fraud from this company. Management is great, my boss has been my mentor more than my boss. I love my coworkers. Hardest part of my job is not being able to do everything. Working with customers.
I've worked for 2 other banks in fairfield county and newtown savings bank is by far the most rewarding and fulfilling place to work. I would recommend NSB to anyone looking for a great work/life balance at a stable company that has been around since 1855.