Customer service at it's finest from the comfort of your home
Customer Care Agent - Coach - Trainer (Current Employee) – Florida – May 2, 2015
I came to NexRep in November 2013. I wanted to be a part of a company where I didn't just exist, but was able to make a difference.
New hire training is paid (great benefit) and during that time I was assured I would have support at all times, a positive work environment, schedule flexibility, and much more. I'm happy to report they have far exceeded those expectations. They are super flexible with scheduling and incredibly family oriented, which is much appreciated considering life happens with mine regularly.
I started out as a customer care agent and was incredibly nervous, as there is much to learn. The nerves subsided after realizing the level of support here is truly amazing - you're never without someone to turn to when you need help. Fellow agents are helpful as well. They all work together to accomplish the same goal - providing the best customer service experience possible!
The client provides countless resources and tools to help everyone learn and stay updated in order to provide current, accurate information, with confidence. They are in constant communication with NexRep, so anything needing clarification is easily obtained.
I mentioned earlier that I wanted to make a difference. I am now in the Training Services department and feel I'm doing just that. We have amazing agents who sincerely care about our client and the customers.
As with anything, you get out what you put into it. If you're willing to work with integrity and be a team player then your reward will be great!