Evolving business with the latest in Wireless industry standards
Freeport, Il - Retail Wireless Consultant (Former Employee) – Freeport, IL – December 23, 2015
General tasks of job were: Opening store with daily cash count and bank deposit/change order. Completing daily task requirements. Assisting customers throughout the day with questions and concerns they have. Positioning products and services to sell to potential and existing customers. Outbound cold calling to existing and prospective customers to grow customer base and build traffic for the store. Adhere to policies and guidelines while assisting customers and handling accounts.
Commision and base pay scale, Business-like environment
Lack of ommunication between management and associates, lack of opprotunities to advance in company, Policies not being followed properly at times, Improper disipline to address problems in store
Retail Wireless Consultant (Former Employee) – Cedar Falls, IA – June 30, 2015
The management of this company seems to focused on the wrong items in the workplace. Policies are put into place and then forgotten by management with weeks, and their focus is all over the place. When hired, you are told that they promote within the company. This is far from the truth. Every level of management is hired from outside of the company, individuals with little to no experience with the job. One store went months without a manager, and instead of promoting individuals within the company that showed interest and potential, they waited close to a year and hired from outside of the company to take over this position. This is only a good temporary job. If you are just looking for a job to pay the bills, it is a good place to work, but if you have an interest in climbing the ladder to the top, this is not the job for you.
Sales Associate (Former Employee) – Marshalltown, IA – December 8, 2014
- A typical day at work Serving customers Getting to know customers Selling phones, plans, accessories -What I learned How to be confident in my self How to start conversations with customers How to navigate computer systems -Management The management at NGW is terrific Always willing to help teach workers -Co-Workers Fantastic attitudes Always willing to lend a hand Great people/communication skills -Hardest part of job Going live on the sales floor but that got easier as I did it -Most enjoyable part of job My co-workers and customers
Retail Wireless Consultant (Current Employee) – Cedar Falls – November 19, 2014
Knowing that you are never good enough is what the typical day to day is here. If you can get past that, you can make relatively decent money here, depending on your location and drive to work. Typically you handle customer coming in store, selling these customers new phone plans, and pitching a wide array of devices to them as well. There is very little opportunity for advancement, though that may be because the Retail Wireless Consultant stands to (day to day) make more money then their leadership. On the otherside of the day you will work with business's taking care of their accounts and overall, just making sure that you do your best to provide an excellent experience for them.
Lots of opportunity to meet people, good employees, relatively large amount of travel is possible
Bad management, High turnover, long hours, low pay
Typical days include dialing for dollars, bothering your prospects and being forced to push them into products the company can't really support because it has it's workforce divided by daily demand between the retail counter and calls coming in for support on a system that the company is reluctant to pay to upgrade. A constant over promising and under delivering method of sales that effectively ensures that you can never truly build a pipeline and maintain it without the focus on costly new acquisition. The costly new acquisition and inability to focus on quality retention and lack of innovation lead to a justification of low pay and no commission for sales. The hardest part of the job is trying to convince management of customer needs and how to execute and implement changes that will help the organization. The most enjoyable part of the job is watching the doors close behind you on the way home.
Really pretty emails that are non effective but eye catchy, they bring more opt outs than orders in
Outdated methods of sales and prospecting, No marketing support, No inbound lead generation or cultivation
Great place of employment and great people to work with
Sales Representative (Former Employee) – Waverly, IA – September 9, 2013
I was one of the highest tenured employees at next generation wireless. I enjoyed this job because every customer that I interacted with was something different and new. Work days could be very busy and some days could be slower with less traffic. I was always there to help the other associates out and loved to be a team player.