Customer Service Representative (Promotional Products Industry)
Nexus Identity - Industry, CA

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We are seeking a full time customer service / inside sales representative to join our dynamic and fun team! We are a 5-star promotional products direct importer/supplier located in City of Industry, CA specializing in a variety of promotional products (pens, lanyards, caps, totes, mugs, etc.) as well as custom made merchandise within the ASI (Advertising Specialty) industry. Being a young start-up company with ambitious goals and tremendous growth, there is unlimited potential for you to grow with us.

Core Responsibilities include, but are not limited to:
 Answer incoming calls and emails concerning pricing, product information, order status, lead time, artwork, etc.
 Process and enter invoices utilizing Quickbooks
 Prepare artwork requests and communicate all customer specifications in writing on established company template
 Maintain files of active orders and posts activity such as scheduling changes, partial shipments, and shipping changes
 Coordinate and communicate with production team to monitor order status and ensure prompt delivery
 Receive and respond to all customer inquiries and complaints. Analyze requests and resolves customer concerns in a timely manner

Required Skills and Qualifications:
 Proficient in Microsoft Office Word, Excel, Power Point, Access, and Outlook
 Strong verbal & written communication skills, and phone etiquette.
 Must be able to multitask and prioritize in a very fast paced work environment
 Must have a positive personality, “whatever it takes” attitude, and interpersonal skills
 Must be a team player; high initiative and follow-through
 Strong attention to details and highly organized
 Ability to work independently and self-directed on tasks and projects
 Highly motivated, ambitious, and results driven
 Ability to solve problems in a timely and effective manner
 High school diploma required; Bachelor’s degree preferred
 Promotional Products industry (ASI, SAGE, PPAI) experience preferred
 Working knowledge of Adobe Photoshop and Illustrator is preferred
 Quickbooks bookkeeping experience with an accounting background preferred
 Sales or customer service experience preferred
 Spanish a plus

Location:
City of Industry, CA

Full Time Hours (Monday - Friday)

Starting Salary:
$12/hr base salary (DOE) plus 8-10% commission

If you are interested in this position please reply with an attached resume, a cover letter explaining your skill sets and why you would be a good fit for the position.


Indeed - 22 months ago - save job