NICE Systems Employee Reviews

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Don't work here
Support Engineer, Customer Support Center (Former Employee) –  Denver, COJuly 5, 2017
It's run really bad. You will spend most of your time spinning your wheels trying to find answers. You will be thrown into the queue with little training, labs, or support.
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Productive and good to learn product here
Program Manager (Former Employee) –  New York, NYJune 24, 2017
Productive experience, Good to learn product and experience with client and product team. if you like to travel its a good organization to move your client to client.
Pros
Good team, healpfull colleague, Some good managers.
Cons
Travel, Product issues
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great work/life balance
Compliance Subject Matter Expert (Current Employee) –  New York, NYJune 7, 2017
great place to work if your looking for a great work/life balance. benefits are ok and the management team, pending on where you are works closely with its people.
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Excellent company to work for.
Accounts Payable Specialist (Former Employee) –  Paramus, NJJune 1, 2017
I worked for almost 10 years at Nice, unfortunately my position was outsourced and I lost my job.
I learned a great deal and enjoyed working with the organization..
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Foreign owned company
Technical Educational Specialist (Former Employee) –  Richardson, TXMay 10, 2017
Not the worst place to work. Israelis have a different mind set and work ethic than Americans. They have three times more holidays than us but do not always respect ours, especially Christmas. Expected to work like a startup most of the time, although been around for 30 years.
Pros
Bagel Fridays and local quarterly gatherings
Cons
Expected to work long hours on short deadlines
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tough place
Manager (Current Employee) –  RemoteMay 4, 2017
The culture is very different here. It's not like any place I have ever work. The Israeli culture is one that involves lots of confrontation and yelling.
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good company
Order Management Specialist (Former Employee) –  Rutherford, NJMay 3, 2017
good company. great location
cafeteria in the building which helps.
flexibility included
nice people
great culture
enjoyed working there and gaining experience
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Burnt out
Sr. Project Manager (Former Employee) –  RemoteMarch 23, 2017
• Provide leadership and overall direction and facilitation to a portfolio of both hardware and software projects with revenue realization of over 500k.
• Managed all documentation of efforts for both internal tracking as well as all communications with project sponsor and all project stakeholders, internal and external.
• Oversaw the acquisition of internal resources throughout the project lifecycle that ranged from technical assistant to research and development and finance.
• Documented margin of projects and provided invoicing.
Pros
Good pay
Cons
Way more than 40 hrs a week
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Ok place to work. UK staff and India staff highly unqualified.
Network Engineer (Current Employee) –  Redwood Shores, CAMarch 11, 2017
No network security implementation within this environment made working here extremely stressful. UK managers have no clue of their environment.Daily issues with customers and networking within this environment. They employ broken but somewhat working platforms to host customers. Daily and hourly issues here.
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nice systems
IT Manager/Project Manager (Former Employee) –  New York, NYFebruary 22, 2017
good company good environment to work the systems at nice systems all ways up do date with the technology surrounding us as workers very pleased to work for this company for 8 years.
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interesting work
Field Service Engineer and Tier II Support (Former Employee) –  United StatesJanuary 28, 2017
I had a great time when I first started. internal politics and egos made the job frustrating as the company grew. The technology was interesting and the product was stable once it was configured correctly.
Pros
Good product
Cons
Some bad managment
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Job Review
Contract Help Desk Analyst/Dispatcher (Former Employee) –  Rutherford, NJJanuary 24, 2017
It was an entry level position where I did Admin work for the IT department. It was a good experience as I got to work up front with the remedy ticketing software and learn its particulars.
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Run away as fast as you can
chief Bottle Washer (Former Employee) –  Not in Israel thank my starsJanuary 12, 2017
* Company culture very strange (non US)
* OT expected and required - poor work / life balance
* Big on overseas outsourcing / no love for US whatsoever
* Managers are micro managed and don't have IT skills
* No sharing of information between teams - everyone "Guards the Gold" as they say.
* Worst Knowledge base and software documentation on the planet.
Pros
fruit, milk, bread, cheese, and peanut butter in the break room
Cons
Everything - nothing "Nice" about "Nice"
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Productive environment with a strong sense of clients satisfaction
Senior Business Analyst (Current Employee) –  Atlanta, GADecember 11, 2016
Status reporting, resolving client issues, communicating with developers and business clients, analysis requirements, project documentation, and reviewing plans. Translating business requirements into functional and technical specification; organizing resources and software engineers in executing project functions; reviewing project process and assessing progress to manage project schedules.

Understanding the software project features, clarifying misunderstandings; analyzing client transaction data and resolving issues. Clients will make demands often expect results within short time periods. Adequate communication becomes imperative to managing expectation and avoiding project delays and derailments.

The hardest part is delivering bad news to a client when errors were made or project is delayed; balancing client expectations and technology commitment when the software product requires customization to meet client requirements outside product capabilities. The most enjoyable is reaching the client's satisfaction when the product finally delivers expected results.
Pros
Diversity of client types and variety of business needs
Cons
Travelling ; inadequate vacation
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Great potential DESTROYED by management
Tier 2 Technical Support and Project Manager (Former Employee) –  Denver, COOctober 31, 2016
I worked as a Tier 2 Support Engineer for 4 years and then as a Project Manager for 2 years. The first 3 years were very busy and I often worked 60-70 hours a week BUT so did my coworkers. And the environment and our team made it an awesome place to work. Then came the first management change and as things started to become less of a great team environment and more micro managed I transitioned into the role of Project Manager. In the new position there were wonderful challenges and a good environment until less than 6 months into that position there was another MAJOR management change. Things went downhill from there and the third CEO level management change was catastrophic for the atmosphere.

If you didn't answer emails, texts, or calls at any hour of the day you weren't giving 100%. Being an Israeli based company that meant that if emails came in at 3am MST you were still expected to answer immediately.

NO WORK-LIFE BALANCE no matter what their company mission statement says.
Cons
No work life balance, If you work 60 hours a week they expect 70, If you work 70 hours a week they expect even more
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Is a good workplace
Bus Driver (Current Employee) –  New York, NYJuly 8, 2016
They way teache the employer ,and they understand each order .they always give a good bus ,any defect you call and they give you a other bus ,any problem you call common center to fix it.
Pros
Pay for training
Cons
Short breaks every trip you have 5 min
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Productive and Fun Workplace
Project Manager (Former Employee) –  Paramus, NJMay 24, 2016
You worked hard but you played as well with this company. They appreciated their employees and made sure they were rewarded nearly on a weekly basis with either surprise snacks or lunches. I would gladly go back and work here.
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Stale and unattractive work enviornment
Lead Customer Support Engineer (Former Employee) –  Denver, COMay 13, 2016
Employees are overloaded with work; Structure of company needs overhaul. Work/life balance needs overhaul. Need better training of job responsibilities and skills. If you work hard, you are expected to work even harder. No accountability fairness when measuring peers.
Pros
Stocked kitchen with weekly free lunches
Cons
Short breaks, if any at all. Management is unskilled and don't care about change for the better.
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Need new management/vision
Sales Manager (Former Employee) –  New York, NYMarch 3, 2016
The current work environment is not conducive for ambitious, progressive, intellectually advanced professionals. There is plenty of room for improvement with a change in management, culture and vision.
Pros
None
Cons
Too many to mention - seeing is believing
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Great Value Proposition
Senior Applications Engineer (Current Employee) –  Redwood City, CAFebruary 11, 2016
TYPICAL DAY AT WORK
• Candid discussions with customers about their expectations and desires (regarding the product)

WHAT I LEARNED
• Real world uses of the product
• Discovering new capabilities of the product by pushing the limits of what is currently known; then sharing it with the rest of the company so others will know what it can now do

MANAGEMENT
• Gives me the freedom to find new uses of the product
• Gives me the opportunities to expand my knowledge of the product

MY CO-WORKERS
• Really smart team mates
• Always happy to share their knowledge and experience

BIGGEST CHALLENGE
• Keeping the customer absolutely thrilled with the product
• Keeping the customer truly satisfied with my consulting services

FAVORITE PART
• Achieving the absolutely thrilled and completely satisfied customer
Pros
Being part of a team/company delivering a product that customers really want to use
Cons
Turnover/attrition -- very sad to say good-bye to colleagues who have decided to move on, and not so easy to train new hires (requires lots of patience)
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Overall rating

3.7
Based on 76 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.5
Job Security/Advancement
3.3
Management
3.2
Culture
3.5