A typical day at work was like a sweat shop. The reps labor all day taking calls, assisting customers while some managers sit around and talk about their boring personal lives.I learned from working here that management is the biggest problem of why this company cannot blossom to their true potential. If you a leader in the company, please lead by example. The hardest part of the job is not the customers and their complaints but its coming in to deal with all the internal issues with management. I never worked with a company who focus more on festive activities the work related matter. Our systems go down periodically, the automated system is non existent, our work schedule is non negotiable. The most enjoyable part of this job were the coworkers. Even though we work in a stressful environment, the coworkers helped make things more enjoyable.
Poor management, Poor workplace