Quality over quantity, poor morality, and redundant work
Bilingual Quality Assurance Advisor (Former Employee) – Redmond, WA – July 18, 2015
In my final days at Nintendo my typical day consisted of rating consumer contacts that had already been rated in order to ensure that other companies were rating those contacts in the standards of Nintendo. I located trends and updated any documents in order for them to be more efficient for our reps. We provided valuable info to management in order to more easily make company decisions.
Management was green (new) and due to the department having been newly created, they didn't seem to be sure what to do.
Some co-workers were great; however, over all, it was a dog eat dog world. Many co-workers were afraid of getting let go at any point.
The hardest part of the job was seeing half of my co-workers, which I had worked with for years, be let go.
The most enjoyable part was being part of Nintendo, a company which I loved as a child. I loved being able to (initially as a front line rep...) help consumers that enjoyed Nintendo products the way I did.