Personal Lines/Account Manager (Former Employee) – Hammonton, NJ – December 3, 2017
I was employed at NJM for 11 years and after the 4th or 5th year it went downhill. They micro-manage and they will target you and make your life miserable. Management needs training before they become managers. At the end of the day your just a number even if your a seasoned employee.
CSR - Customer Service Representative (Current Employee) – Ewing, NJ – October 6, 2017
I couldn’t agree more with the review that stated they are trying to get rid of people who have been there for some time to save on paying employees’ pensions. Management is a joke. Employees are treated now as nothing more than a robot, and there is no chance for career advancement.
The employees are treated like robots and there is a general lack of professionalism amongst upper and mid-management. The company cares more about customer reviews than employees' overall well-being and satisfaction,
I like the job, they train you well, you're well prepared to handle any situation, but you have to know someone who knows someone to get promoted. They also chain you to your desk, they monitor how long you're away from your desk for bathroom breaks and if you come back from lunch or break late it gets recorded and they reprimand you. Has started to have a very "big brother" type atmosphere.
Claims Adjuster (Current Employee) – West Trenton, NJ – July 8, 2017
Management is trying to get rid of people that have been there long and on a pension. Huge micro management company. Toxic work environment. Unemployment at all time high. They only care about the money and not their employees.
Free soup, benefits
They expect perfection or you will be put on a warning.
undisclosed (Current Employee) – West Trenton, NJ – March 27, 2017
What attracted me to NJM at first was the fact that they have been around for more than 100 years and that they were financially stable (always a good thing). I'm pleased to say that with two plus years here, I still think joining NJM was a great decision. From what I gather from colleagues who work in various parts of the building, above average work-life balance seems to be fairly consistent, which is important to me and my family. The benefits are also really good as far as the health insurance and the 401k. Dental coverage is limited, but most of the coverage is pretty good over all.
The culture is good. I'm sure every department may be a little different, but my personal experience has been really positive. My co-workers are great as well. There are a lot of (overdue) changes going on with technology and alike, which are bringing NJM up to speed with other companies. I think those of us who have worked for other employers in the past decade probably all see this as a really good thing, but some of the people who have been at NJM forever (and only know working here) seem to fear change a bit more than most. Understandable, I guess. Overall, I would recommend them as an employer.
free soup and oatmeal, very good work-life balance, excellent health insurance and 401k, business casual dress code (no jeans or sneakers), beautiful campus (well-maintained)
Business Analyst (Former Employee) – New Jersey – March 23, 2016
It was a great experience to work with suck hardworking professionals. The balance of work and fun was just perfect. The environment and management is flexible enough to adjust any new comer from any background. The office place is so well lit and designed in such a way that you feel alive and fresh. Overall I will highly recommend to work there
Great team and management to work with
Its a fast pace environment, tough for people joining in the middle of an on going project
Traditional Company that consistently ranks on top.
Desktop Support Specialist (Current Employee) – West Trenton, NJ – April 15, 2015
This is a Co. with a lot of history and tradition. They look after their employees and it shows. Many will stay on board long-term. There are special benefits such as free snacks and soup, and there are occasionally observances of special themed days. Work involves assisting both local and remote users- some do work from home and we do remote support.
System Support Analyst (Current Employee) – West Trenton, NJ – October 1, 2013
My day as Support Analyst starts off by checking my voicemail or email for requests from users who need assistance. At this point I will decide how I can facilitate these requests.If these requests are technical questions I can consult my team or online manuals to find the best answer. If I can't resolve these issues I will act as a liaison between the users requesting assistance and my company's Service Desk Operations department. One of the hardest parts of my job is trying to understand all aspects of an issue without being able to see it for myself. To avoid any misunderstandings whenever possible I make a point to meet, have phone conversation or email ever user prior to attempting any resolution. The most enjoyable part of my day is solving all issues directed to me or my group.