Confused, numbers-driven management forgets about people and hospitality.
Executive (Former Employee) – United States – July 30, 2017
As far as hotel management companies go, this is well below average. Very disorganized at the highest level. Private owner, no real hierarchy which leads to much confusion. Terrible benefits, poor leadership, and lack of accountability passed down from manager to manager. If you're looking for a structured environment, with good benefits, proper compensation, a communicative management team, and a team of people that can come together to get a job done - move along.
There are qualified people within this company that have the capacity to perform at high levels.
Lack of structure and accountability - and the consequences thereof.
Spa (Former Employee) – Gateway, CO – January 17, 2018
I have never worked at a place that was so disorganized and abusive to their employees. The manager that hired me that was supposed to train me quit the first week I was there. There was no accountable leadership, and I had to figure out everything myself. The hiring process was a nightmare as I received no direction either. I stayed in employee housing that was supposed to be two people for every 2 bedroom/bathroom apartment. They didn't have enough rooms, so they smashed two more people into our apartment. Terrible conditions at work and at the housing.
Server and Bartender (Current Employee) – Napa Valley, CA – January 13, 2018
As an employee of a noble house resort you are seen as a number. Profit comes before quality of service proving I’d a positive work environment. Decisions are made in their corporate office by people that rarely set foot on the properties. Employees are overworked and underpaid which leads to high turn over. The poor wages attracts underqaulified managers that abuse their power and create toxic work environments. The problem is fluid throughout the whole company. Avoid them at all costs.
Unappreciated employees, over worked, and under paid
Server (Former Employee) – Napa, CA – January 13, 2018
Noble House has got to be the most Evil corporation to ever roam this country. Takes over family owned companies and sucks them dry. Takes away Kaiser insurance to offer you some unheard of coverage that you can’t even find in Napa. You then have to drive out of town to places like Vallejo, Fairfield to find a dentist. Your checks are never accurate. Always missing incentive tips or missed Holiday pay. Forced to take breaks even when work isn’t finished, leaving you behind in the end & management is nowhere to be found to help you. I would never, ever work for a Noble House property ever again. Do not trust this corporation
Bad tips, dirty work environment, smells like mold everywhere, over worked, under paid, not appreciated by management, HR department is unfriendly.
Reservations Sales Agent (Former Employee) – Kirkland, WA – October 23, 2017
I would rather eat my own head then spend another second working for Noble House Hotels and Resorts. Terrible management, our supervisors got our commissions if we were written up. As you can imagine this lead to lots of phony write ups and no commission. Caught my supervisors asleep on the job multiple times and nothing was done. They would rather alienate their top agent than admit they were wrong.
N/A (Former Employee) – Kirkland, WA – January 22, 2017
And I could already tell just from the interview that this would not be a place I would have fun working at. Upon walking into the building, I was severely judged as the receptionist continuously checked out my fiancée and I then would make a stank face. Then, upon meeting the Director, I felt even more judged for my outfit - which was professional with nice slacks and everything - who made me feel like I was an infant.
Now, I do not work here - never will - so I can't comment on any of the other benefits of working for this company but I can say that they made a terrible first impression on me and that I will never, ever work here.
Reservations Supervisor (Former Employee) – Kirkland, WA – December 6, 2016
This is a great job to get into the Hospiltaity/Hotel industry and gain knowledge. I learned more than I expected and enjoyed working here. This job is in the corporate office for NHHR and never once did I feel unwelcome. Great employees, atmosphere, and overall a great company.
Knowledgeable, friendly employees and management, job advancements/transfers to the hotel level, benefits, location
Hotel Reservations Agent (Current Employee) – Kirkland, WA – July 26, 2016
Under new and experienced management since the beginning of 2016, lots of hours and options available. Regular training presentations have been established and staff are staying much longer than before!
steady work, great place to get started in the hospitality industry
Reservations Agent (Former Employee) – Kirkland, WA – December 2, 2015
This was a fun workplace at times because co workers were able to be silly with each other, but i am looking fro something that is taken more serious. I did not like having to feel like I was walking on egg shells every time I saw or talked to manager.