Senior Solutions Engineer
Noble Systems - Atlanta, GA

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Noble Systems Corporation, a fast growing global provider of contact center software solutions, is seeking a Senior Solutions Engineer to work cooperatively with Sales Account Managers to help prospects/clients understand the value of the Noble systems Contact Center Solution Suite. The primary focus of a Solutions Engineer is to build value and to obtain a technical and functional win during the sales cycle.

Responsibilities include:

  • Identify and understand the needs and objectives of the prospect/client
  • Assist with RFP/RFI responses
  • Conduct detailed requirements analyses and contact center assessment
  • Deliver technical presentations and product demonstrations
  • Work with cross-functional internal organizations to provide relevant input to the product development process
  • Achieve assigned quota targets
  • Transposition customer to the services team for implementation

Requirements include:

  • Minimum of 5 years in pre-sales technical support or relevant industry experience.
  • 4-year college degree in related field
  • Ability to travel up to 70% per annum
  • Excellent communication and presentation skills with the ability to articulate technology concepts at all customer levels from network engineer to CIO
  • Highly organized and able to manage multiple projects and task concurrently, in a fast-paced environment.
  • Ability to quickly gain intimate knowledge of standards products and their capabilities
  • Strong technical aptitude with demonstrable knowledge in one or more of the following areas:

o Predictive Dialing, Contact Center Technology products
o PBX, ACD, IVR, Unified Messaging products
o Quality Assurance, Workforce Management, call Recording products
o Databases to include Oracle, SQL, DB2, etc.
o Networking to include Windows 2000, Cisco, LDAP, UNIX
o Operating Systems to include Windows, Linux, UNIX, and Mac.

Indeed - 14 months ago - save job - block
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