Norcal Mutual Insurance Company Employee Reviews

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Once an honest company
Claim Representative (Former Employee) –  PennsylvaniaSeptember 18, 2017
They went into a mutual company and destroyed the company. The kept downsizing and getting rid of talented people. Hurt many people. Told you as the walked you out the door they would hire you back if an opportunity came about. Lies lies and more lies. Destroyed peoples lives
Pros
At one time a good company and now i would not be surprised if they were sold.
Cons
Brought in a head chopper and got rid of good people
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Used to be a great Company, NOT anymore
Claims Specialist (Former Employee) –  CAMarch 21, 2017
The good old NORCAL is long gone. The subsidiary company is slowly becoming the home office which was a failing company due to poor leadership. Now that leadership along with VP of claims dept. is running the entire company into the ground. "Think Customers First" used to be the motto. Now they only care about growth and more sales with no future plan on how to handle the growth. How does one become "top tier" company whilst providing terrible service to its policyholders?
Pros
The flexible work hours and ability to telecommute. Most of the people are great.
Cons
Senior management (including VPs) is terrible, doesn't listen employees, stifle productive ideas that would make business run much more efficient, constant reorganization meaning constant layoffs.
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The people in charge were in philly and they were not on premises
Customer Service Representative (Former Employee) –  San Francisco, CADecember 14, 2016
I was on the phone in early morning receiving calls from Norcal Clients and help assisting them to the best of my ability.

My manager passed while I worked there and Norcal was unable to replace a manager in San Francisco, But with all my talent ,, I handled the clients to the best of my ability

Thank You
Pros
Location
Cons
Well the people in charge were working with antiquated systems
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Good memories.
Receptionist/Administrative Claims Clerk (Former Employee) –  Pasadena, CASeptember 27, 2013
Everything was perfect in this job. The people, the environment, the workload. It was a challenging and rewarding experience.
Pros
Made lots of new friends.
Cons
None.
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Overall rating

3.0
Based on 5 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.5
Job Security/Advancement
1.5
Management
1.8
Culture
2.5

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