Multi-Department Manager (Former Employee) – Sterling, VA – November 25, 2015
Everyone at Nordstrom starts as a salesperson to properly learn the Nordstrom culture. Promotional opportunities depend on your success in your current role and on your ability to relocate. The most enjoyable part of the job is working with customers. At Nordstrom you will receive on-the-job training in delivering exceptional customer service.
You'll work hard and will have to think on your feet but it's a great company with lots of opportunity for promotion. You get to work with beautiful product in an ethical environment that really puts the customer first. The retail environment is evolving very quickly in response to customers' desire to shop in a variety of channels.
Great people But the company doesn"t care for employees
Rover (Former Employee) – Scottsdale, AZ – February 8, 2016
The people I worked with were nice. However, the company would cut hours and eventually move me out of position without a moments notice. Even after I exhibited amazing flexibility and serviced them any time of day and worked any position I could to help them. Just to be thrown to the wind... I feel used.
Head Sales Associate (Former Employee) – Boca Raton, FL – February 8, 2016
Terrible place to work! I was given 2 departments to sell in which were on opposite sides of the store! I'm in the middle of a sale , then asked to cover lunch for an associate on the opposite side of the store!! Constantly nagged about making figures when 1 of my departments had Next to no 1 shopping there! I had 20+ years of sales experience and was paid $9 hr. Just like a college kid coming in with no experience! I was the oldest salesperson there, they hire college kids who keep quitting! My manager was a pain in the butt, very strict, unable to bend a rule the slightest! The manager across the way I would have loved to work for but I could never ask for a transfer! I quit, couldn't wait to get out of there! The store is constantly replacing employees! After I left I found out that my assistant manager left akso
Retail Sales Associate (Current Employee) – Newport Beach, CA – February 8, 2016
I adore working for Nordstrom, and found it was an excellent working and learning experience. The high pace of work combined with good hours made it an enjoyable and challenging job without being daunting or draining. The staff were wonderful- each and every one of my managers (and there were several) were supportive and positive, and were very patient as I learned the complicated (but thorough and precise) register system.
I also appreciated the benefits, and how thoroughly the company takes care of their employees- from the basics (insurance, medical leave, etc.) to the unusual (Future Nordstrom Leaders mentorship program). It goes to show that the company really puts stock into the people that they hire.
The hard part of the job was when the pace began to slow down after the holidays; It was extremely difficult (and often impossible) to meet quota with how little traffic we would get on a daily basis. As well, on occasion it's difficult to sell products that seem overpriced (although the quality of the product was higher.)
However, working at Nordstrom was delightful. They've routinely been named in the Top 100 Companies to Work For, and for good reason. Almost every person I met who has worked for Nordstrom has worked there for several years and loves every minute of it.
Good Hours, Excellent Staff, Great Benefits
High Prices, Varying Traffic, Commission Competition
Sales Support (Current Employee) – Plano, TX – February 4, 2016
I meet new and interesting people on a daily, build lasting relationships with the guests. I'm able to meet the needs of the store through team work and being at work on time. Being flexible to work all areas of the store when were short staffed. Opportunities for advancement as well.
Makeup Artist (Former Employee) – Beachwood, OH – February 4, 2016
I worked with MAC Cosmetics as a makeup artist. I learned how to work well in a fast paced environment. My management was very uplifting. The relationship with management and the employees was very family like. Working with my co-workers was very fun and exciting. Everyday I would learn something new. The hardest part of my job was taking a break. Nordstrom is a very busy department store. My job was client based, so the hardest part of my job was walking away from my clients. I really did not want to because it was such a fun working environment. The most enjoyable part of the job was being able to express your own individuality. I loved applying trendy makeup to my clients, because it allowed my creative side to shine.
Department Manager (Former Employee) – White Plains, NY – February 2, 2016
Overall, this is a wonderful company to work for. They grow future leaders from the sales floor. The culture gives you a sense of foundation and connection to the company. Great benefits and salaried managers are commissioned which allows them to lead by example and make as much money as they want with no limitations.
SALES ASSOCIATE/MAKEUP ARTIST (Former Employee) – Alderwood, WA – February 1, 2016
Overall, Nordstrom provided me with a stable and satisfying job in the cosmetics department. My daily tasks were many, mostly having to do with keeping my "numbers" up. That could mean appointment numbers, sales numbers, or customer rewards numbers. I would do this through customizing my leeson style makeup appointments with clients and then inviting them back for future events, building a clientele. With how busy my location was, a big part of my job was working with team members to make sure customers were getting quality service and experience. I cleaned, stocked, and organized inventory daily as well. We also had a personal customer book software that I would utilize to make phone calls to previous customers. Occasionally, there would be conflict between employees and unaccommodating or uncomfortable communication with management. Thankfully, I was largely unaffected by those experiences.
Good Compensation, Good Benefits, Good Work Environment
I held different titles, so the experience can not be categorized into a short summary. I had lots of fun in the beginning, and braved through a lot of changes. The mantra is do more with less every year. Combining job titles and responsibilities closed many pathways to a promotion. Nordstrom use to promote from within, now they hire interns without experience to run the departments after they "graduate"a training course. Needless to say the Nordstrom culture has suffered. The employees care about one another, but there are always going to be some bad apples that can't get fired. The hardest part of the job is knowing that bad customers are treated better than good employees. Nordstrom has great benefits, and they are ahead of other retailers when it comes to technology, and customer service. If I had a choice of staying with Nordstrom or going to another retailer. I would pick Nordstrom everytime.