Retail Beauty Adviser and Restaurant server (Former Employee), downtown portland and Clackamas, OR – May 21, 2015
Pros: employee discount, fun environment, room to grow within company
Cons: Mall hours
I have worked at Nordstrom a few times over the years once in cosmetics and the rest of the time spent was serving in their cafe. I would handle most opening and closing shifts I learned P.O.S. and lots of details about how to sell retail and create positive customer relationships. Customer service is top priority there and I found that as the most enjoyable part of the job. The least enjoyable part would be working inside of a mall.
Customer Service Representative (Former Employee), Palo Alto, CA – May 21, 2015
Pros: This company made customer service a priority and management was supportive.
Cons: I wanted more education on sales techniques.
I worked in the customer service department. We resolved and answered all customer disputes and complaints. We processed returns as well as promoted sales of credit cards and reviewed promotions. We supported all department personnel on the sales floor.
Women's Sales Associate (Current Employee), Sunset Valley, TX – May 21, 2015
I really love my co-workers! Department managers have been butting heads lately, so a many people have quit. However, I have worked here throughout college, and overall Nordstrom has been a great company to work for in comparison to other retailers.
Stock Person (Former Employee), King Of Prussia, PA – May 20, 2015
Pros: Competitiive wages
Cons: Split schedules and transportation
Received and processed daily shipments. Learned how to input inventory of handheld scanners. Management provided good leadership. Co-workers always worked as a team. The hardest part was rearranging the stock room.What I most liked about the job was the people I got to work with.
Sales Support/Customer Service (Current Employee), Los Angeles, CA – May 19, 2015
Pros: Some support
Cons: Over tasked.
A typical day at my former retail employer. Can be challenging, due to the fact. That my former employer, hires without screening for background checks. The management structure isn't what I was seeking.
Woman/Salon Shoes Sales Associate (Former Employee), San Jose – May 18, 2015
A typical day at Nordstrom consists of doing stock assignments and selling shoes to customers while also creating lasting relationships with each sale. I learned that making each interaction with customers special and doing things with integrity led to more customer satisfaction which meant less returns. The management at Nordstrom was supportive and pushed me to keep customer service as my highest priority. Being that our paychecks were based on commission however, this led to competition in the workplace. It was for the most part healthy competition so overall, it taught me to work tenaciously for my paycheck but also in a way that encouraged a great team environment.
Business Manager/Sales (Former Employee), White Plains, NY – May 17, 2015
A fast-paced, competitive, goal-oriented, and creative environment. Promotes autonomy amongst employees, a long-standing corporate model for top-rated customer service. An organization that promotes the importance of teamwork.
Nordstrom Rack Sales Associate (Womens and Kids) (Current Employee), Fairfax, VA – May 16, 2015
You're either in the fitting room, or out on the floor cleaning or putting back clothes that people didn't want in the fitting room. It's very busy and you have to deal with customers often. Everyday you'd run into at least a few rude ones that could sour your mood. The layout of the floor is always changing, and putting back clothes is like a guessing game all the time. The management didn't really train me too much before they sent me out on the floor. They make you do an e-learning thing that isn't very interactive or helpful. The coworkers however are for the most part pretty helpful and nice as they understand how hard it is to start out.
Sales Associate (Current Employee), Pleasant Hill, CA – May 15, 2015
Being busy is the most enjoyable part of this job, aside from working with people. The hardest part of the job is facing new problems every day; however this is detrimental to learning about the departments/company.