A typical day at Nordstrom starts at 8am for managers. We start every day merchandising, and re-merchandising. We check emails and respond to customers before heading to the sales floor. Managers work side-by side with their employees to ensure their success but also to understand what is happening on the sales floor. Depending on the department, managers spend a significant amount of time putting out fires (customer service issues, product issues, sales associate issue etc) As a designer manager, its less about putting out fires and more about focusing on building customer relationships and ensuring our sales people are too. Another time is spent in meetings with vendors, management or individual sale associates. It is a lot of pressure all the time to ensure the high standards are met but its a lot of fun.