Pros: hour lunch, overtime, holiday pay, full time hours
Cons: some of the manager choices
When I first started at Nordstrom I was a sales assocaiate in the Narrative dept. (clothing for women in ages in 40-60 ), most of the sales associates were older women in the department but they help me with product knowdledge, gaining clients, and overall selling experience. However I notice that the commission didnt work well for me and I wanted something a little more stable and dependable so then I moved to the communications department in our store. Which in turn ended up loving doing! On a day to day basis when come in at 8am, get any reports together for the store manager to read in morning announcments, put away any mail in desgianted managers mailbox, I then get on the phones and proceed with answering/transfering calls, make pages or announcements through out the store, for an example, paging a customer to return back to a department, paging store manager, or selling managers, closing announcements. After a few months working in the communications department I then was ask to become the communications lead, I trained new operators with the guidelines and expecations as an operator, I also was responsible for making our schedule. This postion help me more with learning the leadership role, it taught me how to delegate the work load and make it an complete team effort. I also assisted with any phone issues throughout the store, whether if a phone was broken would either replace it or order a new part etc. Submitting request for managers voicemail resets. Overall i loved this position! I would say the hardest part of this job was encountering some of the customers and their atttiudes but this job has taught me the best way to deal with any bad customer service issue is to give exceptional service! For me the most enjoyable part of the job was the people, i have really met some great people at this job who have been helpful from the very beginning, some co-workers have turned into friends.