Designer Handbag Specialist (Former Employee) – Troy, MI – August 25, 2016
I was able to make relationships with my customers the number one part of my job, which made it less like work and more like fun. I also was empowered to make floor moves and remerchandising decisions on a daily basis, allowing me to be creative and learn new things about presentation.
Retail Sales Associate - Commission-based (Current Employee) – Schaumburg, IL – August 25, 2016
I've only been working at Nordstrom for a couple months, but I have to say I am very impressed with their job culture and work environment. Nordstrom leaders are empowering and make you do nothing but to team-play with the rest of the employees to provide the best service possible to the clients. I LOVE my manager, she is just an amazing person, fair, empowering, positive, realistic, and so sharp when it comes to sales.
I just have to say that Nordstrom is an amazing company to work for! If you love sales and and enjoy giving great customer service, this company is for you.. Team leaders will support you on anything you want to achieve.
Ps. it is also awesome to know that no matter who much you sell, there is no limit as to how much commission you can make!
Sales Specialist (Former Employee) – Braintree, MA – August 25, 2016
I learned a lot at my time at Nordstrom. I worked on commission so i was encourage build relationships with customers so they felt more comfortable shopping with me. I worked in the children's department, which one wouldn't think is the best but i made it work. I learned how to deal with parents and their children. Knowing how to talk to people was extremely important skill to have and i picked up on it very quickly. I was very close with my coworkers. We were more like a family and they always kept a smile on my face even on the hardest days. The management was good. Sometimes we (the coworkers) and them wouldn't see eye to eye but they always had the best intentions for everyone. A typical day there would be first completing whatever pre-selling task in the stock room for about 30 mins. Then I'd talk to the manager about my numbers and see how much i have to sell for the day to get the paycheck i want. After that i get to selling until the end of my shift giving the best service i could possibly give.
Fun workplace to learn about the foundation customer service
Customer Service Specialist (Current Employee) – Auburn, WA – August 24, 2016
I enjoy assisting customers by providing exceptional customer service and working with my team to achieve positive results. I learned that a team is not just having one person to stand out but if we all collaborate together and every employee stays accountable to daily goals we will all stand out as successful team.
Cashier (Current Employee) – San Diego, CA – August 24, 2016
as a cashier my job is to assist customers with anything they may need once they step into the cafe. my main duty is to take orders but i also help with running food, bussing tables and i have also served tables when i am needed. my coworkers are amazing, we are all really close and work well together. my favorite thing about working in the cafe was meeting new people and helping make someones day better by giving them great service.
A typical day at work includes coming in, getting coffee from the store coffee bar then having an early meeting with the entire store. We go over goals and past year's sells versus this year's sales. During the day it's about finding the best customer and selling them the most items. They more you sell the more you make. The hardest part of the job is balancing the return policy and daily selling. There's is no policy so it's easy to leave work one day and have a negative earning amount for the day. Where you remain in the hole and have to go to work the next day hoping you aren't further in the hole and that you can sell enough to climb out! The most enjoyable part was the culture. Everyone was going through the same thing so it was easy to make friends
Sales Associate/Customer Service (Current Employee) – Farmington, CT – August 24, 2016
A typical work day at Nordstrom is coming in, immediately communicating with management to see if there is anything new going on in the department like shipment, promotions, remerch of sales floor and then receive a "opener" (a quick task to do before your shift) After that is completed you call any of your customers and update them on there orders, alterations, or anything that you may need to do for your customers period. After that you begin to hit the floor and assist any customers on the floor. That's a quick summary on the day. I love working at Nordstrom for the awesome customer service we provide I greatly enjoy helping others and making there day go smoothly. Although management is very poor now a days and the store manager is not nice or respectful I learned tons working here. Got much better at selling and product knowledge. As well as computer knowledge. I don't believe in a hardest part of a job, I believe there are some challenging things but I enjoy overcoming so would not consider it hard. Just a learning opportunity.
hour lunch, you pretty much do your own thing, control your customers information and orders.
Very very poor management, non professionalism, favoritism, conttroled enviorment, non supportive management as well as store manager.
Assistant Manager (Former Employee) – Portland, OR – August 24, 2016
Pros Nordstrom is a great company to work for as they promotes from within. The environment is inspiring and pleasant to work in and the company offers good benefits. Cons Salary employees sometimes work overtime but are not compensated for it; maintaining a work life balance is difficult due to business demands.
Communications / Customer Service (Former Employee) – White Plains, NY – August 23, 2016
Deliver exceptional service receiving and responding to incoming calls from customers and co-workers. Support store operations by being a general resource for customers and employees. Provide a strong knowledge of store departments, services and events. Provide daily sales reporting and various updates to the store and its departments Taking ownership of customer complaints and queries and resolving it in a timely manner.
Sales Associate/ Stylist/ Merchandiser (Former Employee) – Norfolk, VA – August 22, 2016
A typical workday will vary, however, one should expect to provide impeccable customer service to each customer that walks into your store/ department. I've learned a great deal about the foundation and principals of the company and the true essence of customer service and relationship building internally and externally.