Customer Service Representative (Former Employee) – San Jose, CA – June 24, 2013
in a environment like Nordstrom i learned that in any given job description, customer service is part of a daily routing. Working in a store, warehouse, or professional setting we always use our customer services skills which is the way we deal or interact with each other from the boss to the lower management. Employee boss relationship, employee customers relationship and co-worker to co-worker relationship.
I learned that every company is a project that needs to be manage by people as an employees. I learned a management skills as what standard, policies and work procedures any company outline for an employee to follow. Management responsibilities comprise of a lot of different sectors such as time, budget, employees, organization, responsibilities, and training.
Sometimes co-workers can be annoying to the point that we want to respond to their action with an irresponsible action, but avoiding any given negative scene in order to maintain tranquility is paramount in any company because each and every person represent the company. Some co-workers were good, polite and helpful, and in order to fulfill the companies needs, all hired employees should work together for the success of the company.
The hardest part of my responsibility was be assigned a new project with a little training and knowledge. And the most enjoyable part was accomplishing assigned task and helping other co-workers to complete their job.
The environment was conducive for learning and growth.
Sales Associate (Former Employee) – Newark, DE – October 20, 2016
When it was slow it was always best to dust or reticketing. I learned a lot of skills how to act with customers and also how to convince customers to sign up for the credit card or debit card. the hardest part of the job is rearranging the floors. Most enjoyable part of that job was the workers everyone was lovely.
Program Manager II (Former Employee) – Seattle, WA – October 20, 2016
The Technology Organization is a bit of a mess. If your looking to advance your career in technology I would target a more robust tech company in the Seattle Area. If you have designs of moving to a big name in technology Nordstrom isn't really a stepping stone to get you there.
They are stuck in the old ways and they are not strong at adapting to change and understand when to abandon a sinking ship.
$100 towards transit pass
Health care was not the best, Old guard mentality, resistant to change
Great company with ambitious and competitive people.
Intern (Former Employee) – The Woodlands, TX – October 18, 2016
The company believes solely on customer service and expects every customer to be treated as the main priority. Constantly learning new selling skills to encourage sales and motivate employees. The company is based on commission, therefore it has a very strong competitive environment. Competitive environment does create tension between employees but it also help each person overcome obstacles and improve weaknesses. Nordstrom is always an upbeat company, constantly finding ways to get everyone interested and to participate in activities into improving the company.
Personal stylist/Sales (Former Employee) – Troy, MI – October 17, 2016
I enjoyed working at Nordstrom but it does consume your time, not the place for you if you are in school! the goals are high and could be very stressful if you dont make them. Management is all young people and very immature.
Management needs to get in touch with their people
Lancome Beauty Advisor (Former Employee) – New Jersey – October 17, 2016
At first your led to believe Nordstrom really cares about their people, and wants to hear their thoughts. You quickly find out this isn't so. Management has there favorites, and in order to be seen you must kiss up. Doing your job isn't enough, your'e encouraged to NOT think out of the box. My first year there was great, because they had a more caring management team, but as time went on people left, and new management just didn't care about the family business feel they were once fostering.
health benefits, two 15 minute breaks as well as your full lunch of course
When number have to be made management can be very nasty I understand, and benefits can were taken away because they needed to cut costs. Perhaps not now with Obama care.
I love my job for the most part but I believe we're a little underpaid for the work that's put on us. My only problem would be that some of the managers feel they don't have to put in as much effort as the sales associates.
Sales Associate Mac Cosmetics (Former Employee) – Cerritos, CA – October 17, 2016
Nordstrom and Mac Cosmetics was a great company to work for. It was fun and motivating. I loved interacting and building new relationships with new costumers each day. Customers became loyal clients because they trusted me. That made my job gratifying.
Loved being trained on new product launches
Scheduling became a problem. There was no consistency
Loss Prevention Lead Agent (Former Employee) – Clackamas, OR – October 16, 2016
A typical day would consist of reviewing CCTV for over/ shorts, entering customer refund data, checking customer history with regards to refund history with Nordstrom. Occasionally apprehend shoplifters when all required elements were met. Hold monthly shrinkage meetings with employees. .