Fast-paced, fun people, unsustainable.
MAC Cosmetics Retail Makeup Artist, Pacesetter (Former Employee) – Lynnwood, WA – March 16, 2016
Nordstrom believes in amazing customer service. While that absolutely benefits the customer, it made providing excellent service difficult in a full time position when the cosmetics price points aren't huge and when the company offers free returns, no questions asked, which affects an employee's commission. I couldn't justify selling makeup, which I care a lot about, to customers who didn't have the same respect for the products and could easily return unsellable product back at any time. No boundaries with customers meant, in some cases, unreasonable expectations for service. In addition, cosmetics customers could expect a full makeup service without any fee, using up employee's time without fair compensation, unlike in a salon setting. My coworkers all had great attitudes and served the customer on their terms, empowered to use good judgement at all times. I acknowledge my management team's persistence, ability to provide feedback in the moment, and focused attitudes.
Employee discount, benefits