Sales Associate (Former Employee) – San Jose, CA – April 22, 2013
A typical day at work would be providing excellent customer service. I've learned to excel in familiarizing with products and the application applied to get the job done. My coworkers were fairly helpful with any questions that I had. The hardest part of the job was not satisfying the customer's needs because of the availability of the products. The most enjoyable part of the job is the satisfaction the customers receive when they are provided with great service.
Awesome company to get gain experience in customer service
Sales/ Personal Stylist (Current Employee) – Palo Alto, CA – August 22, 2017
Typical day will consist of completing daily follow ups to provide update to commitments to customers. Greeting sales staff and management to update myself on the day's activities and goals. Interact with customers and fully engage with them to learn why they are in the store and meet / exceed their expectations. The best part of my job is that I meet new people everyday, although it is commissions sales co-workers are usually very nice and friendly. The toughest part is the inconsistent pay (commision) since the retail sector has slowed down and people are shopping on-line more.
Shoe Salesman (Former Employee) – Washington, DC – August 22, 2017
Norstrom rack is a fun productive work in place for all employees that would like to advance through the company. Working at Nordstrom rack is not too hard of a job but once you get acclimated to the system and how things work everything falls into place.
You are told to treat it as your own business. You have to build relationships with customers. Calling customers for every monthly event was cumbersome. Customer would complain the are being called to often. Walk through traffic has died down making it really really hard to make sales. Home much money you sale will determine how much you will take home on your check. All departments except for Cosmetics, restaurant, logistics, house keeping, loss prevention are Commission Base Pay Only. I was losing money year after year. Making it really hard for my lifestyle. You get hit with returns and they count negative towards your daily sales
interact with customers
Commission based pay. So if there isn't any walk through traffic you won't make any money.
Sales Associate (Former Employee) – White Plains, NY – August 21, 2017
Commission sales are never easy. You are on the sales floor with a handful of people trying to grab the customer first. It all depends on how hungry you are. The harder you work on your craft, the more sales you will earn.
Assistant Department Manager (Former Employee) – Short Hills, NJ – August 21, 2017
If you love the retail world, Nordstrom is for you. It is a very demanding job- long hours, a lot of work on and off the floor, however the culture is very family oriented and allows for job advancements.
Sales Associate (Former Employee) – 1640 Camino Del Rio N.,San Diego, Ca 92108 – August 21, 2017
Working at the Nordstrom Rack was fulfilling. I used to meet management's and supervisor's expectation. I met different types of customers. The store carries medium to high-end merchandisers. Challenges with high expectations were compact to each other.
Designer Sales (Former Employee) – Short Hills, NJ – August 19, 2017
The issue is with lack of educated management and the abusive return policy. The sales associate has the potential to make as much money as possible if it wasn't for the open return policy which has become a crippling force to the company.
Nordstrom Sales Associate (Former Employee) – San Antonio, TX – August 19, 2017
My time at Nordstroms was amazing! I loved the people that i worked with and very much enjoyed coming to work everyday. The work environment was that of a team. Everyone i worked with always went above and beyond for fellow employees and customers alike.
Department Manager (Former Employee) – Scottsdale, AZ – August 19, 2017
A typical day at Nordstrom starts at 8am for managers. We start every day merchandising, and re-merchandising. We check emails and respond to customers before heading to the sales floor. Managers work side-by side with their employees to ensure their success but also to understand what is happening on the sales floor. Depending on the department, managers spend a significant amount of time putting out fires (customer service issues, product issues, sales associate issue etc) As a designer manager, its less about putting out fires and more about focusing on building customer relationships and ensuring our sales people are too. Another time is spent in meetings with vendors, management or individual sale associates. It is a lot of pressure all the time to ensure the high standards are met but its a lot of fun.
overall it was a step back for me to gain further information on back of house duties. The atmosphere is balanced and laid back. Managers are well informed and give you the adequate tools needed to succeed.