Stressful job, floating schedule, no life.
Pros: decent pay/ benefits (401 plan), clean, bright, no prophanity
Cons: stress, unappreciation, short brake
I was a tailor/fiter. All you hear is Productivity,Productivity, Productivity. Points, points,points! Faster, faster. 10 min on a suit , pant fitting, 15 min for a dress. Nobody cares that customer wasn't ready - (standing in front of the mirror by the time you came) or decided to try another dress for you to see! Forget it ! And if she decided that – more... she needs shoes ( and you definitely need them if it long gown) , sales person have to go downstairs to get the right shoe size and heel size. But for some reason it always wrong heel size even if you give them the ruler to take with them ... It looks like they are all from the same school... AND...if the customer will realize that she needs a bra... OMG!!!!!! People from lingerie department start bringing all these bras, girdles and cups... Another 20-30 min are taken.. Than you start your fitting. You take care of the customer while manager writes a note how unprofessional you are spending too much time and losing productivity not only for yourself, but for the whole shop!! If you tapered suit, hammed pants, took it in, shortened sleeves, shorten collar - it's too much - you are considered unprofessional !!!! You had to give customer suit that fits him perfectly. But what are sales people for? Aren't they trained to chose the size for a customer? How many times they fought with me that "That's the size" . If it's the only suite in stock, don't promise to the customer that we can resize it. We can't. Not because we are not able to, because it's the policy :"Fit first!". But what if customer is broad-shouldered? Of course, we have to resize pants, because we can't "mix and match" sizes. Suite is standard size..So now you are in trouble. You can't put all these points to one alteration ticket - it's too much.
My manager was telling lies to the store manager and customer care manager about me. Was unprofessional, asking me embarrassing questions in front of my coworkers like "what took you so long in a restroom?", treating me like a first-grader (I'm 44) and even cursing at me.I wrote a letter to HR, but nobody cared.
One complain of a customer is ENOUGH to fire you- no matter how good you are and how long were you with a company. They don't value your experience and how you love your job, how your customers love you. Constant discouragement and fight for POINTS! Every move, fitting, pants, dress and so on - has certain points. Nobody tells you how much. Approximately - marking and cutting pants-2 points, sewing & pressing-2 points, but somehow by the end of the month you have to reach this magical number of points. If you are lowest in a team this month and they need to fire somebody- it gonna be YOU! They don't have to explain you - why.
Clock-in, clock out have to be precise like in army - latenesses are also among legitimate reasons to fire you. Nobody cared if the road or a bridge was closed and you (like I) live in a different state.
30 min break for meal and restroom are impossible to keep. EXPLAINING why:
There in NO restroom for employees, so you have to walk long corridor to the public restroom, stand in line, then come back, stand in line for microwave, because it's only one for the whole store and then look for the place to eat, because lunch room is closed most of the time for meetings and constant trainings. So if you have, God forbid, soup, you can't go the Nordstrom cafe, you have to go down the escalator (elevator is ONLY for customers, tailors are not allowed there) and go through the store to the mall tables in front of Nordstrom, eat (Forget coffe!) and come back upstairs - no running !! Everything in 30 min.
Once our admin complained that i left pants unpressed in the end of the day writing a letter to the tailor shop manager . She new that presses weren't working properly and I i was the one who informed maintenance department about it. Another thing is a TEAMWORK. If somebody had fittings and didn't have time to finish their job, tailor shop manager has to give it to those who can do it or other tailors have to take care of it themselves. Instead manager showed this letter to the store manager, telling her that my coworkers are complaining about it..!! What a team!!
When my son was sick, he had asthma attack and I asked that day my manager for permission to pick up my phone, because my mom doesn't speak English and was afraid to mix up different inhalers that he needed on different times. She answered "WHY do you think that you're better then everybody else? Rules are the same for everybody. Take your phone to the LP (in opposite side of the store where we keep our coats and bags)." So I got in trouble for that too.
The only thing I learned in 3 years working there - how to mark the sport jacket sleeve to shorten it faster, other things i was teaching my coworkers and manager myself (I had 30 years of experience and she had 4). Our other manager had no experience with formal gowns and when I tried to explain him something told me "Dresses don't make any sense to me". How people like that an lead tailor shop???? All they do is watching you and write reports and letters to the higher management. When we chatted among tailors, I was shocked that everybody was constantly threatened by manager to get fired , even people who opened that shop long time ago. So it wasn't just me.
Vacation - is another sad story. You will never get it when you need it, only when shop can let you. All people are in a range of productivity. Level 4 is barely impossible to reach - are people with priority to chose they dates first. Usually they have much more PTO than anybody else. So they chose first and so on - by the productivity level. And because Sales are often in Nordstrom, Anniversary, semi anniversary Sale, Early Access sale,half yearly sale, Christmas, Man sale, woman sale, Rack sale (don't forget that we help them with alteration if they can't keep up. And usually they can't because there is only one person there with horrible supply list - no threads, no ironing board, no cover stitch machine, no handkerchief stitching machine and so on!!!)..
So if you are ready for all this hassle, good luck! – less