Productive busy fun work place with air hockey, ice cream machine,popcorn, slurpee machines excellent coffee,tea tvs in all lunch rooms
Pros: people on my team & a few in customer service
Cons: late hours, can't make up my time if i miss, single parents need to attend their kids events; football, band, doc apts
A typical day at work is on phones, teaching merchants that don't know much about the credit card processing business, how it works, Company policies & procedures, charge backs, disputes ect. Collecting requested documents, scanning into their files, alerting the Analyst on the account we have them & following up with the status on behalf of the merchant.
I've learned a LOT about the anatomy of processing a credit card.
Management: I was hired to work the Risk department part time, this manager is the BEST encounter I've had here. A year later was promoted to Global Analyst, Management was good & patient because there is a lot to learn. 3 months in and sleepless nights decided to tell mngt I needed more 1 on 1 time, I made large dollar amount decisions, high stressful. Mngt advised they don't have the man power to give me more training. My options were to pick another job in the company, stick it out with the possibility of suffering more loss & taking time away from my co-workes days due to work load, or lay off. Took another job in the company with the my Manager's stating I would take loss in pay but would go back to what I hired in at, accepted the job and currently making $13.25 per hour. I would say depending on the department you work in would depend on the Management.
My Co-workers- the ones that trained me A++, mountain of patience, offer "extra" info that is not explained in oreintation.
Hardest part of this job is when a merchant was under the impression they are getting paid in 24 hours regardless of the dollar amount of the transaction vs. credit score & having – more... to tell them we will not process & pay, refund the transaction & they have to pay the processing fees. Usually the folks are hurting for the money..
Most enjoyable part of my job is explaining the process, giving everybit of information they need & knowing the are clear on the risk involved & hearing them say THANK YOU SO MUCH for taking the time to explain all of this, we had no idea & I've called before & they couldn't wait to get me off the phone. You took the time to make sure I get it & told me about the fees I'd have to pay, what not to do & what to do, I appreciate that. – less