Closing Supervisor (Former Employee) – Independence, MO – June 17, 2016
I loved working here because of the customer relationships I built and also my co workers were excellent. We got paid well, plus bonuses which was nice and you always felt important. The management of my branch was a little off and they could be very rude and micro manage, which led to a high turn over rate there.
Customer Service (Former Employee) – Kansas City, MO – July 4, 2016
I worked for over 10 years with NASB and planned on making it a career, but the micro-management is horrible. They are wholly focused on bank growth and the bottom line while regularly letting good, long term employees go for bogus reasons. At this company, its not what you know or how well you do your job, but whether or not you are up for being a puppet with well pulled strings.
Loan Consultant (Current Employee) – Kansas City, MO – January 6, 2016
The most enjoyable portion of my day is spent helping customers to be able to better manage their financial futures. The training program is great. It can teach someone with no previous mortgage experience how to originate loans.
Customer service Representative (Former Employee) – Kansas City, MO – December 28, 2015
From the beginning I felt part of a team because well you become close with people you see everyday. I liked that while maintaining a professional atmosphere we could still have a relaxed work environment where everyone knew what to do and when to get it done. Great training program.
Loan Closing assistant (Current Employee) – Kansas City, MO – March 9, 2015
I have learned a great deal from North American Savings bank over the last two and half years. The last year has been rather challenging. My co workers do not value one another. It feels as if it is every man for himself. Management also seems to have brushed certain departments under the rug. Overall, i do not feel valued as an employee
the most enjoyable part of my day is getting to leave at 5pm
Customer Service Represenative Closing Supervisor (Current Employee) – Harrisonville, MO – January 7, 2015
I really like working for NASB, I'm very close with all my coworkers and we all get a long really well. However, I do feel like moving beyond a teller could be difficult, I've applied for multiple jobs that would take me beyond what I'm currently doing and offer me a chance to do more, and haven't been given a chance on any of them. The work/life balance is wonderful, when I leave work I leave all my problems and situations there. None of it follows me home and I don't lose sleep over issues at work so that's the best part. The compensation is really great too, I had medical expenses in 2013 and the benefit of having the insurance was well worth the amount I pay for it. When it comes to management I feel like some of our managers could use a more hands on approach to what goes on in the branches and beyond their desks. It seams like a lot of decisions are just made for us and we have to deal with them. I don't feel our input is really heard, when it is heard I feel like it isn't from a stand point that they really understand. Hearing about an incident at one of the branches and making a decision based on what happened without actually experiencing it first hand is very different than being there and taking charge if it's required.
strong support system, good benefits, fun coworkers
Productive for people who want to work in the Finance Industry
Loan Assistant (Temporary Hire) (Former Employee) – Kansas City, MO – October 1, 2014
• Monitored cancelled insurance policies and initiates timely follow-up with internal parties • Assisted with reports and audits in the evaluation of loan operations performance • Ensured loans and processed meet compliance standards
Supervisor Customer Service Representative (Former Employee) – Independence, MO – September 11, 2014
I thought it was only our branch that had bad management, but in reality it was the entire company. It was an easy job and I loved it but I just couldn't deal with the management anymore. Also, the compensation was bad. The annual raises were mere cents. For example, I started out making 9.75 and after three years I ended making 10.52. They don't give raises when you get promoted to being a supervisor. You get DOUBLE the responsibility for the same pay, not worth it at all!
NASB Employee (Former Employee) – Kansas City, MO – March 8, 2014
After many years of working for NASB, I have never felt so insecure and unappreciated in my working career. I feel that this company is very transparent on their concern for the bottom line. This company has a difficult time balancing their work force, and every quarter is a roller coaster ride on job security. Morale at this company is very low. I would not recommend this employer.
LOAN PROCESSOR AND UNDERWRITER (Former Employee) – Springfield, MO – October 15, 2013
The company was known for hiring when things were good and firing immediately when things were slow instead of riding it out. Luckily, I made it through all the waves. Everyone pretty much got along good and helped each other out when needed.
not certain if job was there for a long time or now.
Mortgage Loan Underwriter (Former Employee) – Kansas City, MO – October 13, 2013
Good work/life balance, good pay although I know for a fact I was underpaid. Management doesn't care about their employees. It's all about the numbers. They believe in a 3 strikes you're out policy. The put guidelines and policies in place, but they do not provide the written policies to their employees. Management is always right. Even if management put their name on approving a loan and their is a mistake on the file, the employee who worked on that file will be reprimanded, not the manager.
salary even though, i was paid much lower than the geographic market.
they don't value their employees, but only the ones who are brown-nosers.