(NY) Customer Service / Sales Support - Apparel Experience Required
NORTH AMERICAN TEXTILE COMPANY - New York, NY

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North American Textile Company, LLC (NATco) is a global supplier of packaging and trims for retailers such as Wal-Mart, Abercrombie and Fitch, Tommy Hilfiger, ABS, The North Face, and Jansport, among other well-known brands. With offices throughout the globe, NATco is the perfect environment for dynamic individuals to put their skills and education to work. Check www.natcoglobal.com for more information about our company.

WE ARE CURRENTLY INTERVIEWING FOR BOTH ENTRY LEVEL AND EXPERIENCED CS/SALES SUPPORT POSITIONS TO WORK IN OUR NEW YORK OFFICE.

Key Responsibilities:

  • Work closely with Account Managers and customers in all facets of customer service and support
  • Provide support to account managers to help generate sales
  • Understand customer requirements in order to process orders proficiently
  • Maintain constant communication with clients via phone and email, answering questions and providing information
  • Liaise with other internal departments such as product development, and design, as well as our international offices to provide timely, updated information to customers regarding their developments and orders
  • Organize large amounts of information for multiple customers simultaneously - heavy Excel use
  • Manage daily correspondence and email based relationships
  • Set-up and maintain customer files

MINIMUM Requirements:

  • 2 years experience in apparel industry (not including internships)
  • 2 years general office experience
  • Microsoft Excel, Word and Outlook familiarity
  • Excellent written and verbal communication skills
  • Strong organizational skills, including impeccable attention to detail
  • Pleasant, friendly, confident demeanor and strong client focus
  • Must be resourceful and able to solve problems quickly
  • Ability to multi-task in a fast-paced, high pressure environment 
  • Strong interest in learning the behind-the-scenes of the apparel industry

NOTE: This is not a creative position

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
To apply for this position, please submit the following information:

  • Resume
  • Salary history OR salary expectation
  • Brief explanation of how you meet the requirements above
  • What your long-term goals are

Submissions without all the necessary information will not be considered

Keywords: garment, apparel, fashion, product development, sourcing, trims, packaging, hangtags, labels


Indeed - 19 months ago - save job - block
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About this company
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North American Textile Company, LLC (NATco) is a global supplier of packaging and trims in the apparel industry. NATco is headquartered in...