SCCM Administrator/Desktop Support Engineer
Desktop Support Engineer (Current Employee) – Atlanta, GA – October 29, 2014
Develop, manage and maintain North Highland PC images, building, testing, manage inventory, PCs platform specifications through the utilization of System Center Configuration Manager 2012 R2 (SCCM 2012). Software and patch management utilizing SCCM2012 R2. Operation System Deployment (OSD) and Application creation within SCCM2012 R2. Work directly with the customers in order to ensure a quality solution is delivered and all issues are identified, escalated and resolved in a proactive manner. Review and optimize workflow, procedures, processes, and systems (call center, ticketing, reporting, and remote access) and tools. Administer and manage Exchange mailboxes and distribution lists. Assist with the migration and troubleshooting of Microsoft Office 365.