May 5, 2013
The work space is what use to be a closet and is located beside the room where patient's toilets are emptied. On any given day the room smells of urine and/or defication and the ventilation is really bad...and the supervisor does not want any of the doors opened...four employees sit in the enclosed area and we constantly tripped over one another and were in one anothers way...the supervisor, has no idea how to handle employees and pits them against one another...she also lies and picks on employees she does not like...DID I MENTION SHE HAS NO CLUE HOW TO DO HER JOB!! She hates helping out with patient registration and will instead spend her time in the lobby when we were obviously short staffed with heavy patient volume. The patient access manager and department manager are unconcerned and will turn on you if you voice an opinion contrary to the one they hold. the patient access manager also lies and nothing is private if you request a meeting...before you leave her office, she has called downstairs and told the supervisor what was said and how she should handle it.. one of the employees in there is an emotional wreck who comes to work crying or upset at the world and takes "happy pills" throughout the day. the employees, except for about 3 out of the entire staff listens and watches everyone else and sends "anonymous" emails to the supervisor about anything they think you are doing wrong--or if they happen to be having a bad day. RUN AS FAR AS YOU CAN FROM THE BUSINESS SERVICES DEPARTMENT! There are issues everywhere but how they are handled is the key to a successful department. NMMC's Emergency Services Dept. is wonderful!!!! it is run by competent people who hold their employees to high standards of service and want to give patients the best care available. Its a shame that one room in the ER can be a center of disgust and disgrace and it comes down to how it is managed!! The ER is stressful enough and the added stress from this position is not something I would wish on anyone.