A typical work day begins with greeting patients, my office manager and learning what has happened in the office I need to be aware of. After this, I begin processing the next day's charts, waiting on patients, answering the phone, sorting mail, and monitoring the schedule. If time permits, I also check the laundry, clean the gym, and straighten the waiting area. Toward the end of my shift, I call the cancelled and no-show patients from the last visits, prepare a payment batch and deposit, clean the restroom and take out trash, and close the front for the evening.
This is my first position as a medical receptionist. I have a veteran office manager who daily teaches me information regarding the management and maintaining of a medical facility. The one point she has made to me is that where insurances are concerned, it is ever changing and one must roll with it and do everything possible to stay on top.
My co-workers are fun and a enjoyable. Everyone always has kind words to say and we laugh often.
The hardest part of my job is working with the various insurances and keeping the requirements for each one straight. I am getting better but I have realized there will always be changes in this area.
I enjoy learning new things and I am lucky to have a supervisor that will share. I also love the interaction with the patients. We have a wide variety and they are a lot of fun.