Loan Servicing (Former Employee), Brookfield, WI – February 22, 2013
Cons: bad management, unfair practices
I worked at the corporate office at North Shore Bank and found the management team to be very subpar. The manager I had was very paranoid, he loved to play favorites and make things up to punish his workers. He pitted different departments against each other, so that working as a team and helping each other out seemed to be frowned upon. He lies and – more... uses personal judgement when doing reviews, instead of looking at the positive aspect of what the employee is doing in his or her job. He doesn't promote, he demotes. When I went to HR regarding his harrassing behavior, they told me to talk to his boss, which I did. But his boss protects him. I think that there needs to be a management shake-up at North Shore Bank. They need to seriously look at why they are losing good workers to other banks. There is a reason why turn-around runs rampant there. I would never recommend any friends or family members to apply for a job at North Shore Bank, and you should stay away as well. Unless you enjoy having a boss like this. Leaving was the best decision I ever made. – less
Personal Banker (Former Employee), Milwaukee, WI – December 18, 2012
Pros: fair incentive plan and employee recognition programs
Cons: unprofessional/incompetent managers, lack of advancement opportunities, cliques, and poor employee complaint system
Bankers were abruptly forced to practice more aggressive and unreasonable sales strategies and also forced to work during hours that they were scheduled off. Unprofessional work environments at some branch locations and extremely lazy and unorganized managers. Great training program for those who are serious about a career in banking and great activities – more... that promote "friendly" competition. Incentives were pretty reasonable as compared to other financial institutions. – less
Service Banker (Current Employee), Milwaukee, WI – October 1, 2012
Pros: paid vacation, holidays, first-name basis
Cons: telemarketing, lack of accountability
My work consists of filling in all the gaps at the retail level. This includes front line service in person and on the phone. I also monitored the full environment to ensure that both policy is observed and clients are satisfied. The dissemination of and implementation of management's agendas are poorly translated. There is little repercussion for poor – more... performance and that puts weight on other team members. It's nice that you can be in the position to help someone but due to diminishing foot traffic, team members are now being required to do phone soliciting. – less
Branch Operation Coordinator/Supervisor (Current Employee), Milwaukee, WI – April 16, 2012
Pros: the smile on everyones face
Cons: short staff
My days begins with making sure the staff is following polices and procedures from open to close. I've learn that no matter how big or small the problem is you want to make sure your customer walks away with a different attitude about the situation.
My co-workers are very fun to work with. Some are just learning how the fundumental of working in the – more... banking business really is. I enjoy training and letting them know as a supervisor how I'm always there for them know matter what. I want them to know that your only human and everyone makes errors, because some errors can be fixs.
I would say the hardest part of my job is not having enough employees to give good customer service.
The most enjoyable part of my job is seeing my customers as well as my staff happy. It really makes the day go so much better. – less