Safety Coordinator (Current Employee) – Plano, TX – June 23, 2016
I am in agreement with the NTTA's mission statement. The NTTA provides a safe and reliable toll road system, increases value and mobility options for their customers, operates in a businesslike manner, protects their bondholders, and partner to meet the region's growing need for transportation infrastructure.
Customer Service Specialist II (Current Employee) – Plano, TX – December 22, 2015
Coworkers work together Management is not on the same page they change rules from day to day. they expect you to resolve customer issue in 5 minutes sometime you can sometime requires research. too many short cuts to avoid handling the issue for a customer. Insurance for employees are too high each year making it hard to keep with the raise they may give. Raises are not meet with today cost of living.
CS-Representative II (Former Employee) – plano,tx – July 31, 2015
a typical day at work was great learned how to interact with customers management was great coworkers incredible hardest part of job was having to take phone calls, the most enjoyable part of my job was being able to communicate with my coworkers
Customer Service Representative (Former Employee) – Plano, TX – April 16, 2015
This place is so screwed up. The policies change OFTEN and youre not really given any clue as to why so when customers ask questions youre left to make up an answer on the spot by yourself. They make stupid changes without even speaking with employees first to get their input on whether or not it will be a good or bad change. A lot of customers are being ripped off and they dont even know it. Its a fast paced call center with little to no breaks in between calls the entire shift. You have shift bids typically every 4 months or so. The work they expect you to do doesnt correspond with the pay.
free tolls and benefits, alot of over time offered
micro manage, a lot of policy changes, they only interact with employees through emails and not meetings
On a typical work night, I could be sweeping the roads, fixing guardrail, crash cushions, or fixing pot holes. I have also had the responsibility of training others and helping them learn the procedures of the Tollway and helping them learn general maintenance. I enjoy the work I do and take pride in knowing that I am making the roads a safer place. The hardest part about the job is working at nights out on the roadway with limited site for the drivers, as well as knowing, some drivers like to purposely get close to you while you are working on the road way.
Working outside, not in an office, Working 4-10 hour days/nights.
Work a 10 hour shift, working at night and being away from my family.
customer service rep (Current Employee) – fort worth texas – March 25, 2015
Walking into work and there are at least 3 customers waiting for the doors to be opened. My co-workers greet me with a hello/good morning and a smile on everyones face. The most enjoyable part of my job is meeting different people and helping them get a better prospective of their bill. The hardest part of my job would be that although you explain what the issue is with the customer, sometimes they are never satisfied with the answer.
Customer Service Representative (Former Employee) – Plano, TX – March 22, 2015
A typical day includes collecting tolls and setting up toll accounts. Also pay arrangements for unusually high tolls. The hardest part was advising that accounts had been sent to JP courts, but enjoyed helping customers with past dues accounts.
System Support Analyst III (Former Employee) – Plano, TX – January 22, 2015
Working here could be great if it wasnt for management. One of the great things is that they promote from within providing your qualified. The flip side is that when you get promoted, and you have not had any development or growth, you tend to maintain the mindset you had in the previous position instead of enhancing your thinking.
One of the issues is that the people who were in position when the company was small are in greater positions as the company has grown, however they continue to operate in a small business manner.
The work was relatively easy because there are resources available to assist you, training was provided also.