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Northeast Utilities
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38 reviews

Northeast Utilities Employer Reviews

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It's not the company I started started at so long ago
Business Application Systems Developer (Former Employee), Berlin, CTAugust 5, 2014
Pros: great benefits, compensation, training, co-workers
Cons: all the pros are disappearing to boost stock value
When I started at NU almost 20 years ago, it was a close knit, dedicated, results-oriented team. Unfortunately, after two major mergers cost-cutting and outsourcing have become the name of the game. I was very lucky and am eternally grateful to the managers who saw my potential early on and helped me develop a career in IT. Sadly, NU is no longer a – more... place where you can expect to build a career; rather you can increasingly expect the new management to be treat you as a temporary, disposable vendor. – less
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Very Productive and Fun place to work
Customer Service Lead Rep (Former Employee), Berlin, CTJune 18, 2014
Pros: monthly events to boost moral and the benefits
Cons: there were none
I loved this company. I was able to grow and have fun doing it, The company is very family oriented and the Management was great. I learned a great deal about collecting the correct way as well as dealing with irate customers. The most rewarding part was to help people find assistance to get help with their utility bills. The hardest part was not being – more... able to help, – less
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Good starting point.
Customer Service Representative (Former Employee), Windsor, CTJune 10, 2014
Strong company and the call center is a good starting point.
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Advancement opportunities
Customer Service Representative/ Supervisor (Former Employee), Windsor, CTMay 5, 2014
Loved helping the customers and very great place to work. Loved the atmosphere.
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One of the worst companies I ever worked for
AREA ADMINISTRATOR (Former Employee), New Britain, CTApril 20, 2014
Pros: the outside vendors were terrific people....loved them!
Cons: defiently male oriented, females not looked upon favorablely, temps treated like dirt
The management ( if you would even call it that ) in this company was absolutely awful. Favoritism for some employees only.

Everyone was into everyone else's business and tattletale mentality as far as running to the bosses for every little thing. I have witnessed employees being dressed down in front of the whole office with no regard for that particular – more... person.

I can't express enough what a demeaning place to work. I went to our company holiday party one year and we were all informed that lay offs would begin in January. Happy Holidays! – less
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Great place to work and 27 years speaks of my dedication and loyalty
Chief Accounting Clerk (Former Employee), Windsor, CTMarch 25, 2014
Pros: great benfits
Cons: outsourced
My 27+ years at Northeast Utilities speaks of my loyalty and dedication to the company. We were more than co-workers we were a family and work together as one. We had our ups and downs but we always worked as a team. I supervised 15 employees and managed their daily duties. My job included training on the processing equipment and managing the daily – more... deposit for lockbox services going to the bank. The daily deposit total over 11 million dollars a day and I was responsible for handling and transmitting the deposit to the bank. I also collaborated with software vendors to keep the production efficient and the deposit on time I enjoyed my stay at Northeast and would have still been there if the job was not outsourced to Texas. I also worked customer service as back up during storms and outages. The hardest part of the job was leaving all my friends. The benefits was great and my vacation time total 5 weeks, I am sad to see it go. My supervisor was a great lady to work for and became a very good friend at work and home. – less
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Amazing company to work for
Inspector WRAP Program (Former Employee), New Britain, CTFebruary 19, 2014
The best job I ever had, the managers and program administrators were very knowledgable and were always willing to assist new hires. Everyone was friendly, professional and treated others with respect. Compensation was high and I always has weekends off.

This is a dream atmosphere to work in and I would recommend this company to anyone.
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NU is great!
Credit Specialist (Current Employee), Windsor, CTFebruary 19, 2014
assisting customers via phone communication. Co-workers are pleasant, caring. Constant recognition for good work/job well done. Great pay and benefits.
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crossed trained in electric and gas representative
Bilingual Customer Service Representative (Former Employee), Windsor, CTFebruary 11, 2014
Pros: company is very understanding with its employees
Cons: distance
a typical day of work was taking my calls and checking credit history and starting service in electric or in both electric and gas. I started working for the gas company then I transferred to the electric side of the company then the company merged to have all reps trained in both electric and gas and taking any sort of calls. In fact I was the first – more... trained rep that had the knowledge to do both types of jobs and I loved it. I have learned so much with Northeast Utilities I learned to be flexible and understanding. I got along with my co-workers and management. The hardest part of this job was the day I had to tell them I had to leave the job to take care of terminally ill family member. That was heart breaking. the most enjoyable part of my time in this company was being the first to take calls for gas and electric. I did all sorts of jobs here I did claims, I sent out orders to re-read meters or exchange meters or simply just take an order to stop or start service. – less
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IT Lead Auditor
IT Lead Auditor (Former Employee), Hartford, CTFebruary 5, 2014
IT Lead Auditor (1996 – 1999)
Supervised and performed all information technology (IT audits) within the company. In this position, also supervised and managed the IT audit staff. Planned and conducted Control Risk Self-Assessment (CRSA) workshops. Other duties included performing risk evaluation, developing the annual IT audit plan, coordinating and – more... extracting information needed to support the entire audit staff, preparing reports for the Audit Committee, recruiting candidates for audit positions, and recommending and purchasing necessary hardware and software products to improve the department's capabilities.
Auditor / IT Auditor (1984 – 1995)
Responsibilities included work associated with the planning, coordination and performance of financial, operational and EDP consulting and audit engagements within the company. Also, was responsible for detecting several frauds that occurred within the company. Developed various computer-automated routines to fulfill both audit and administrative departmental requirements. Evaluated and installed various audit software packages and trained the staff on their proper use. – less
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Learning experience
Customer service/ credit collections (Former Employee), Windsor, CTFebruary 1, 2014
My typical day at work is from 10:30 to 7pm, The work environment is comfortable to learn and ask questions.
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entry level financial audit position
Entry level position in Internal Audit (Former Employee), Berlin, CTJanuary 27, 2014
This was a good stepping stone in my career advancement.
Members of the audit staff were very motivational.
Enjoyed company sponsored softball team.
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Company lately showing lack of care for employees
Sr. Programmer Analyst (Current Employee), Boston, MAJanuary 2, 2014
Company's recent cost cutting measures by outsourcing more than 250 employees shows the lack of care for its employees.
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Good
Engineer, Distribution Operation Management (Current Employee), Berlin, CTDecember 24, 2013
• Develop strategies for the enhancements of capital projects as related to the accommodation of changes in underlying risks, regulations, technology or other circumstances.
• Bring new ideas and implement productivity actions to the current process in order to improve the ongoing process and respective objectives.
• Performing internal audits on the – more... distribution projects and to ensure the relevant financial cost structure and all other procedures are being followed including engineering.
• Served as a lead engineer on several distribution projects. Liaised between the company and contractors.
• Conducted Cost-benefit analysis and engineering economics studies.
• Introduction & monitoring of key performance indicators (KPI’s) and reports for use by management and or customers
• Conducted Monthly Management meetings and reports to senior officers. – less
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Fun place to work.
BUSINESS APPLICATION DEVELOPER - LEVEL (Current Employee), Manchester, NHDecember 8, 2013
Fun place to work, always changing, be ready for storms!

During storm mode expect a fast pace, demanding environment.
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NU
Systems Engineer (Current Employee), Berlin, CTDecember 6, 2013
Pros: teamwork
Cons: merger has promoted outsourcing
Northeast Utilities was an excellent place to work for most of my career. Until the merger with NStar, which changed the culture and our job security. Previous to that, NU had great benefits, caring management that went out of its way to try to be fair and compensate for excellent employees. Most of the employees had an excellent work ethic and a dedication – more... that made you proud to work with them and we had a team atmosphere that made coming to work enjoyable. I would really like to work in that type of atmoshpere again of mutual respect and dedication. – less
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Morale in customer service center is low
Customer Service Representative (Current Employee), Windsor, CTOctober 24, 2013
Management is inconsistent with policies and procedures. Favoritism is rampant and has a huge effect on employee morale.
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Nice place to work
Intern (Former Employee), Hartford, CTSeptember 20, 2013
Standard 9-5pm environment. Great work-life balance.
Very interesting and fun work.
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Credit and Collections
Credit and Collections (Current Employee), Windsor, CTSeptember 18, 2013
Pros: calm atmosphere, enjoyable work environment, great people to work with
Cons: stuck on a headset all day sitting down at my desk, short lunches/breaks, same routine everyday
A typical day for me at work is coming into the call center, turning on my computer, checking emails, responding back to any email Ive received. I then sign on into my call system and sign in with my agent id number, putting on my headset and begin to take credit calls. So far, Ive learned how to be more understanding when working with different groups – more... of people, ive learned how to deal with different personalities. Ive learned new material in the credit world and how to set payment arrangements, and also Yankee Gas move ins and move outs. My co-workers are excellent people, friendly and helpful. The hardest part of the job is to remember all the rules in realtion to the credit and collections part. The most enjoyable part of the time is I get to talk to different people everyday and interect with different people, really makes a difference in my day. – less
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Secure, but little opportunities for career advancement
Team Leader (Former Employee), Berlin, CTAugust 2, 2013
Nice atmosphere to work in, but recent changes reflect concentration on dollar bottom line at expense of longer-term goals and needs of both the company and its workforce.

About Northeast Utilities

Northeast Utilities Service Company (NUSCO) provides support and reports for its cohorts. The company was created in 1966 to centralize – Read more