A typical day at NTE could vary from level 1 to level 3 support. We supported Super America gas station's point of sale, receipt printers, cash drawers, back office computer, printers, network, password reset, username lookup, fuel pump controllers, car wash, sending out techs to fix a variety of things.
I learned how to troubleshoot, reset fuel pump controllers, navigating through their tree knowledgebase, and how to use their ticketing system.
Management was great. a friendly environment. Also resourceful and helpful
Co-workers were simple to work with and very supportive. Knowledgeable and eagerness to help me get up to speed.
Hardest part about the job was training in to become the only person working overnight, troubleshooting fuel pumps and fuel pump controllers.
Most things are enjoyable with the correct mindset.
lunch room with a mini cafetieria, free coffee