Service Desk (Former Employee) – Woodbury, MN – March 27, 2015
A typical day at NTE could vary from level 1 to level 3 support. We supported Super America gas station's point of sale, receipt printers, cash drawers, back office computer, printers, network, password reset, username lookup, fuel pump controllers, car wash, sending out techs to fix a variety of things.
I learned how to troubleshoot, reset fuel pump controllers, navigating through their tree knowledgebase, and how to use their ticketing system.
Management was great. a friendly environment. Also resourceful and helpful
Co-workers were simple to work with and very supportive. Knowledgeable and eagerness to help me get up to speed.
Hardest part about the job was training in to become the only person working overnight, troubleshooting fuel pumps and fuel pump controllers.
Most things are enjoyable with the correct mindset.
The company does not focus on employee satisfaction
Retail Management (Former Employee) – Twin cities area – January 12, 2015
Retail management consists of following antiquated procedures with mostly non working software. The pay is on the low side for the type of work that's done. The expectations are high while the upper management style is very reactive and does not give the employees the tools needed to be successful.They think everyone is stealing from them. I have seen people being fired "to make an example out of them" several times which leads to poor employee moral. Extremely high expectations without the support of the corporate office. The communication between all departments is severely lacking. A terrible place to work!!
Great benefits packages
Constrictive atmosphere, no job security, no focus on employee satisfaction.
It's always good to step out of the confort zone and learn
Project Material Coordinator (Current Employee) – Saint Paul Park, MN – December 9, 2014
The people in the workplace are intelligent, smart and caring. An excellent team to work with, I have learned so much during my career and will continue to be greatful to have had this opportunity to have worked with amazing key people. The hardest part of the job is that there were challenges, but not challenges that weren't unreachable, there were obstacles that made it impossible. I wish I would have had more opportunity to challenge myself to make my position rewarding. My ideas were excellent and if I could have had the chance would have been great.
Field operator Northern Tier refinery (Current Employee) – Minnesota – November 8, 2013
One of the worst...on second thought, THE worst managed companies I have ever worked for. There have been so many people fired and others that have left because of the strict iron handed methods of management and HR. And I'm talking about people that have years of experience.
It used to be a great place to work, now with the new owners and management not so much.
Crude hauler (Former Employee) – Stanley North Dakota – September 11, 2014
Northern tier used to be a good company. . Now they have cut the days you can work reducing the money you can make . They took a company that treated and paid drivers great and turned it into the lowest yearly paying job in the Bakken . I left for a better job when the new management came in and cut the pay .
Vacancy Relief Operator (Former Employee) – Saint Paul Park, MN – June 26, 2014
a typical day consisted of a shift meeting. followed by myself looking over my crews workload. trying to figure out where my assistance would be needed most and to for see any red flagged tasks need to be overlooked before going forward with. when filling in for a vacancy product movement and quality control checks would be done. assist with contractors and maintenance. when new operators came in I was the trainer for the dept. and would train up to 4 different jobs and possibly 2 employees at a time. the hardest part of the job was getting projects that weren't planned well. that's when you had to start from scratch to get them done.