Its pretty much what you would expect in working with debt collection. You make about 200 calls per day but only about 10 people would answer the phone. The few people who would answer would holler and curse at you for just doing your job which is never fun but if you can handle that then you would be fine.
There was plenty of optional overtime and you do receive paid six holidays off. PTO and sick time are joint together and everyone starts off with 12 days per year.
Main thing I didn't like which I held the company accountable for, they would only give you commission if everyone on your team hits goal but then they would often ask you to assist another team. So the payments you would get for the other team would not go towards your team's goal. Also when I was hired your commission % was unlimited, then after I was hired it became fixed. So if you made 150% towards goal you would get the same commission check as someone who got 100%
As long as they see you trying, they will not discipline you for not reaching goal.
Hour lunch break, easy to get hired, holidays off