Employee Focused Enviornment
HR (Current Employee) – Irving, TX – May 23, 2016
Northrop Grumman is a rewarding place to work. The culture of the company is engagement and employee satisfaction.
The hardest part of this job is that it is a call center environment, it is very difficult to work within a call center matrix if you are not accustomed. Your work is not be measured on your knowledge level but on your ability to meet the matrix numbers which are the same for any level, from tier one who answer and direct calls all day to the more involved lower management positions. If you are focused on assisting an employee beyond the basic customer service level, this may not may not be an ideal environment.
Call Center Enviornment