Not a long term opportunity
Patient Access Representative (Current Employee) – Skokie, IL – September 8, 2016
North Shore has awesome benefits and pretty good compensation. However as a patient access rep., you are part of an assembly line, you can take 60+ calls a day with few to no break in between. Management will go above and beyond to point out every single one of your mistakes, but you will hear nothing when it comes to something that you did well. Patients are often frustrated with the call handling protocol, due to the call center system. The staff has no support from management and therefore, the company culture, at least in the PAC, is very miserable. There is a HUGE turn around rate, which I even noticed during my training, it was then that I should have ran for the hills. You can find the same benefits and compensation else where, don't waste your time or energy on this place-its not worth your happiness.