Train new team members in Epic Software, order entry and phlebotomy techniques, leading and motivating team members and monitoring their progress.
Created manual for department specific procedures, including Epic implementation.
Develop strong relationships with patients, addressing their concerns and allaying their fears.
Document all procedures performed, handle records in accordance with HIPPA requirements. Record all patient data.
Maintained up to date patient files, assuring data was entered accurately.
Verified insurance coverage for procedures and different coverage options.
Ensured patient confidentiality in terms of insurance and personal information.