Great employees, with terrible management.
Pros: Health insurance is excellent
Cons: Poor vision and Upper Management
When I began my career with Northwest it was wonderful. The company cared about their employees, managers lead with respect, had clear goals, and subsequently the office atmosphere was very positive. Today, the only way to be successful is to be one of the 'favorites.' SOME members of managment are willing to lie, be unethical, and flat out demeaning towards employees just to get their way. Offices are an understaffed revolving door, as no one wants to remain with the company in the Pittsburgh area. Personal Bankers are run ragged by office managers, and in many areas preform more duties than managers for a laughable salary. I've watched a manager sit in the office eating all day while everyone else works hard to maintain the office. PB's are the glue in your offices, learn to appreciate them. The final manager I had was remarkable to her staff, and it's a shame those above her don't share the same level of respect toward subordinates.
Over the past two years Northwest has decided it would be wise to attempt to act like the big boys (PNC), and it has been a failure. If a minnow tries to play with a shark, the shark won't even notice it. When you try to force feed a customer base that has been trying to avoid the big bank way of thinking, you will lose the heart and sole of your clients. It would be nice to see the company remember who they truly are and have their own identity.