Pros: have your own desk, thats about it!
Cons: healthcare is not great, taking other departments calls, lack of assistance, horrible pay, high benefits cost, no covered parking in 110 degree weather, misleading commision levels, company likes to nickel and dime their customers and especially their worlers!
Was told quite a bit for me to come over and work for NCL. Just please do your math and ASK LOTS OF QUESTIONS BEFORE you start!! You get paid $9 an hour and commission, problem is this, you take other departments overflow calls which can sometimes be complex and time consuming thus taking away from your sales. If you ever need to speak to the help desk – more... you may have to wait 45-90 minutes just to get through thus costing you more precious sales.
The commission levels are very confusing and misleading. I booked $55,000 worth of cruises and my commission for that was $55.00! Really? Was told you can make $40000 a year however when your stuck doing other overflow calls and waiting to get through to the help desk you can kiss those sales goodbye. How about this NCL, just pay everyone say a flat $50 a booking rather than a lousy $2.00 a booking! Very misleading place, would NOT recommend this place to anyone! They want you to dress business casual, why? This is a call center, who cares what you wear as long as it does not have holes or offensive language. NCL needs to get a life, pay $9.00 and you want me to dress nicely everyday? Yea right.
Also the company nickels and dimes its customers and uses nearly illegal advertising practices. If I ran NCL I would include the service charges into the fare, stop advertising false information. The people that run the advertising department needs to field some of the irate callers! – less