Overall, fun, challenging, and interesting
Associate General Manager (Former Employee) – Woodbridge, VA – June 20, 2017
On a daily basis, when I was the opening manager, I'd checked previous nightly notes, to be sure if we had a large reservations, that we would set the dining room/patio up for the group. I'd check to see if there were any catering orders, that needed to go out or be picked up. Upon arrival of servers, bartenders and host, I'd be sure to inform them of any large parties or set ups. The Chef would take care of the cooks of any information, I would share with him. I'd write a floor plan, so arriving servers would know what section and tables they would be assigned to. Before we open for lunch, I have a staff shift meeting, to listen, inform and motivate the staff and get them ready to give our guest an outstanding lunch dining experience. During the shift, I'd visit tables and be visible, to help and assist staff, as needed, including talking to guest. Throughout the shift, I'd make each moment as fun as possible.
The same procedure occurs, if I was the closing manager. I'd set my dinner shift up with a floor plan, ensure store readiness, inform, listen and motivate the staff, and get ready to a successful shift.
Throughout the shifts, I ensure the staff, both F.O.H.(front of house)servers, host, bartenders, bussers, and B.O.H.(back of house), expediters, cooks and dishwashers, are all having a good time, informing them of the flow of the shift, feedback of any areas of opportunities, and make it fun. Most importantly, we are staying focused.
Building sales, happy guest, fun work environment
Less than 100% product availibilty, short staff