My work day stars by checking emails, voice mails, and fax. My responsibility is to make sure that children that cannot be seen in the dental clinic due to behavior management and have severe dental work get scheduled to be seen in the Operating Room. When I first started there was a wait list to be seen in the OR from 6-8 months. Within the last year I have been able to reduce the list of patients and just have them wait 2 months. I have learned a lot dealing with dental care as well hospital codes and being very organized when dealing with so much information from each patient. I schedule 30 patients a month so maintaining everything organized is very important. This is just a small portion of my day, I also help the front end staff by check-in and out patients, making sure all of the patient charts are up to date also making sure the patient does not have an outstanding balance. I also help with verifying insurance and answering phones. I am the only employee in the front end that has been here the longest. Since I am always getting new temps I learned that training becomes very complicated when I am the only one training. I decided to help myself and those employees coming in by providing them with new employee packets in which it shows them step by step on what needs done in the clinic on a daily base. It also provides tools just in case they are stuck they can always look back at their handouts. This was something that was not provided to me as a new employee but it helps with the on-boarding process for others that come in. The hardest part of my job is when we getmore... a very upset parent come to the front and then I have to come in to mediate and help the parent and calm them down. I consider it hard because parents whom are upset are not always the easiest to deal with. When I do speak to them and explain to them what is going on in detail they seem to calm down and understand. The most enjoyable part of my job is when I know that because of all my hard work a child was able to get all of his dental work done in one visit at an out patient facility. It is satisfying because it feels good to hear a thank you from a parent for helping their child be relieved from pain.less
Lab Assistant/Research Assistant (Former Employee) – Dania Beach, FL – August 10, 2016
I had several positions at Nova Southeastern University, one of which was through a grant given by another company, but those that were run through the actual University were variable. Although all of my positions were some sort of laboratory assistant/researcher position, the different supervisors taught me how to work with many different types of management styles. The hardest part of these jobs was the miscommunication that often occurred between departments, although communication within my department was usually pretty efficient. The most enjoyable part was being acknowledged for my hard work, especially when I went above and beyond for my coworkers or management.
Finance Associate (Former Employee) – Fort Lauderdale, FL – June 6, 2016
it started as a positive note and quickly grew disgusting. Management just turn their heads to what is really going on within the department. I was lied too, bullied and threaten. What applies to one employee does not apply to all. They will overload you with work and breaks are not allowed, oh you can stand at your work station but DO NOT walk the parking lot for 10 minutes big NO NO! This was a joke of a job, the free bagels on Friday was supposed to make up for all the misery. No thank you!
Exec Assistant (Former Employee) – Ft. Lauderdale, FL – April 19, 2016
I have been with Nova for over 10+yrs, they are a good company to work for if you want longevity and job security. They do lack on the pay scale and for the last few years our yearly raises have not been on time as in the past. They base raises off of student enrollment so you may get a raise just not every year. There tends to be a lackadaisical attitude that gets developed while working here because it's not a high pressure/high stress work environment. The great thing is that you get lots of time off for family. Vacation days, 1sick day a month, and 3personal days a year not to mention they close the University for a week during the Christmas holiday. This comes in handy especially when you have young children.
The typical work day varied depending on what time of the year. I have learned to work in an environment where multiple things are going on at the same time. I feel that management could be better organized and, attentive to the needs of the employee's need to get the job dome efficiently. My co-workers on my level are great to work with. The hardest part of the job was having to many people wanting to be in charge and,the constant unnecessary tension. The most enjoyable part of the job is working with the students.