Novitas Employer Reviews

Typical day was servicing phone calls from providers and assisting with medicare claims.

When this company bought out Highmark Medicare, that was the beginning to an end. The worst part was when we were told by the current CEO it was "bittersweet" that we were bought out. There is no compassion or love between the Florida office and the previous Highmark offices in PA. Morale is poor, 90% of the workers hate the company, not necessarily – more... their jobs. Poor work performance is a result of a quick merger and no planning. Pay is good, benefits aren't. Although you can work 4 10-hour days, now we are all to work 45-50 hours, mandatory. Most workers are exempt, so no extra cost to the company for those extra hours. Took time away for those under 3 years with Highmark. Will be seeking new employment by year end! Worst HR department I have ever encountered. – less

Typical day consists of unexpected turn of events
I learned to expect the unexpected
Management is not user-friendly
Co-workers are like family: you can pick your friends, but you can't pick family members or co-workers
The hardest part of the job is trying to stay positive in such a negative environment
Most enjoyable part is sharing stories/jokes/relief – more... with favored co-workers – less

I have never in my life seen a more miserable bunch of folks. Everyone is in a permanently bad mood and they expect your work to be perfect 100% of the time even though they chew you out for asking any kind of question. Training? There is no training. Figure it out is their policy and it better be the correct way. Management has no idea of what the – more... day to day processes are and threaten your job all the time because you are never working fast enough or are up to standards. I'm a very strong worker however I refuse to dedicate my life to work. I put in my 40 hours and am always expected to work extra. If you do not work 70 plus hours a week you are nothing to this company. Questions or concerns are never answered so dont waste your time. This goes for management, hr or any other department. – less

Everyone here is miserable, upper management has no clue of what they are doing. They are based in Florida,so good luck with getting any payroll issues fixed.Favoritism is so apparent here ita disgusting. certain people are pets and can do no wrong while others are like dirt and have their jobs threatened. Highmark made a major mistake in selling Medicare. – more... This company has nothing to offer. They took away our vacation time and now we must accrue it all. – less

I would give no stars if possible. The only positive thing is the compensation if you do not elect insurance and benefits (IF ELIGIBLE).

• Answering incoming phone calls from hospitals, medical offices, and third party billing offices regarding claim corrections to Medicare Part B claims.
• Claims corrections entail verifying appropriate medical CPT code, ICD 9codes, HCPCS and Medicare policies to ensure that claims are corrected properly, and the customer receives payment in a timely – more... manner.
• Processing written Medicare Part B appeals including researching medical CPT codes, consulting with Nurses for clinical review of certain appeals to ensure compliance with Medicare policies. – less

grew faster than they can handle
"company paid" benefits are paid by you out of government contract fee-- and then purchased from novitas sister company - double dipping!!
management lacks ethics, education and people skills
inferior management
highmark should have kept Medicare
much better company that cares about their workers
novitas employees are – more... still working full shift in weather emergencies
while highmark lets their employees out early
oh and payroll makes constant mistakes and they r in Florida so good luck getting corrected – less

I have worked here for many years while the company was run by Highmark. Now Novitas has taken over the medicare division and it sucks. The management hates it and the mood carries over. We are so behind on processing the mail and we are forced to work overtime. We all have busy lives and have to be here so early only to stay late or we will get fired. – more... I dont even know if they are allowed to force us to work over-time. The new people get away with murder while the people that have been here the longest are always in trouble. Management is trying hard each day to get rid of us. – less

I research Medicare Part A appeals submitted by providers, facility of the service, beneficiary, Centers for Medicaid & Medicare Services (CMS) or other interested parties. The cases must be finalized in a timely manner. My co-worker are easy to get along with. I'm a people person who mind my own business so that's never been a problem for me. The hardest – more... part of the job is generating written correspondence according CMS standards. The most enjoyable part of the job is processing claims. I'm relocating that's why I'm looking for employment. – less

see summary. says it all. the pay was great for the job. they sell it was an IT job, but its really just customer service.

Productive workplace, fast pace, with good benefits, created a new system that made credentialing alot easier, only con about the job system went down quite often which made it harder to reach our quota. Management would not realize how hard it was to reach quota when systems were down.