Consultant (Former Employee), Mason, OH – November 24, 2014
Utilized Active Directory to complete password resets and to unlock accounts. Installed and troubleshot printers for the end user comprised of various clients. Installed software applications, provided browser and scanner support, setup emails, and performed troubleshooting for the end user. • Received 100% customer satisfaction rating with zero complaints received from customers.
Account support and incident escalation management
CSS IT Support Specialist II (Current Employee), New York, NY – September 4, 2014
Provide IT support onsite, work with users on phone and face to face, provide SLAs for client/customers, manage incident escalations and resolve, provide hands on support to IT infrastructure in data rooms.