Pros: Awesome benefits (plenty of PTO, healthcare, vision, dental, 401K), flexible schedules, a lot of down time (could be pro or con)
Cons: Regular customer complaints, doing technical work with phones (even as a sales rep), low store coverage, tough to advance without moving
Retail sales in general is a roller coaster ride. One day is fantastic - customers are in a good mood, you get a few sales that count towards your quota. and you share some laughs with your coworkers and call it a day. The next day is horrible - every customer is yelling at you, you have a line of customers because the next employee isn't scheduled for another 2 hours, no sales go out the door, and – more... once your co-workers do arrive they aren't feeling it so they hang out in the back most of the day which can create some animosity. This is the life in retail sales.
Meeting the sales goals that are laid out is your #1 job. Do this and you are golden. You'll receive praise, put yourself in a competitive position for advancement, and make more money. The only issue is that sales reps are also expected to deal with customer issues. This can be spending hours on the phone with customer service to fix an account issue, working with tech support on a phone issue, or maybe you just get stuck doing a long exchange with phones that were sold online. Bottom line is that it takes away from your goals, yet you are fully expected to perform those duties. Also, no matter how many of these situations you may have in a given day, week, or month, you will not receive praise for them as they do nothing to help meet the store quota.
All managers are different, but none of them are heavily watched. At my location this led to some rare appearances by our manager. At one point he was working maybe 20-25 hours a week. This made complaining customers much worse, put a lot more inventory duties on the plates of the reps, as well as some of the paperwork that a manager would normally handle. The next manager to take over had a better presence in the store, but would still often bail out around 1 or 2 or at a minimum take a mid day shopping trip.
All in all nTelos isn't a "bad" place to work. They seem to hire a more competent staff than some other retail environments I've seen, and upper management is pretty down to earth. They are more likely to praise you than to down you. The thing to realize is what you are getting into with retail sales in general, and with nTelos being a regional carrier with really low prices the customer base isn't the best breed of customer. – less