Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
•Managed a high-volume workload within a deadline-driven environment. Resolved an average of 75 inquiries in any given day and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• communication skills, listening skills, problem resolution and politeness.
• initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
•Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Hardest part:: know I am losing my job