The culture is one of confusion. I was one of only two people in my department that even came close to knowing what we were doing. The others were hangers on, just bodies in the seats, whose weight she and I had to carry. There are no bonuses for SC's but for those in the field only (however without SC's the techs have nothing to do). Management pushes for the SC's to double the budget and when that happens you MAY get a pat on the back.....maybe. After you've mastered the craft of the SC function and you apply for the next step up (CCC) you are placated by being given an interview but you have NO chance of getting the position because they won't dare promote from within as they claim. Raises (both merit and cost-of-living) are laughable. Just save yourself, your time and your energy.
Bad management. Management doesn't understand the workers and have no empathy for you. Do not apply.
Constance phones with no time to even handle the orders or the clients. NOT ENOUGH STAFF BECAUSE STAFF IS BASED ON REVENUE NOT ON THE NUMBER IF CLIENTS OR ORDERS
No training No management support. Money is all that matters.
This is the worst place to work for. The training sucks just as bad as the managers. They only worry about meeting goals but waits last minute to give OT to then push the employees to hurry up.. The coworkers are not friendly at all.
Work loads are incredibly high, constantly yelled at/cussed at by customers and there is nothing you can do but send an email and hope someone gets back to you. Managers don't step in saying that you should be able to handle it. Many departments behind causing a delay in the process. Management not helpful. just pushes for better numbers. Told to focus on high dollar orders and customers are treated like a dollar figure instead of people.
No adequate training which prevented me from successful and confidently doing my job. The workload was ridiculous.
Answered - Customer CareCoordinator (Former Employee) - Houston, TX
Training is obsolete. Continuous errors from the team before are not addressed. This creates more work and delays the order process which delays the order for the client.
Management does not have a back bone and lazy employee,
Answered - Service Care Coordinator (Current Employee) - Memphis, TN
Managers care only about money and the bottom line for the office no matter what, employees don't even count and each one is expendable. I wouldn't recommend even trying.
Answered - Customer Care Coordinator (Current Employee) - Chesapeake, VA