Nurse-Family Partnership® (NFP) is an evidence-based program that helps first-time mothers living in poverty achieve better birth outcomes, better child development, and greater self-sufficiency by partnering them with nurse home visitors through their children's second birthdays. NFP has unsurpassed evidence of success, as shown through multiple scientific studies. The program currently serves more than 23,000 families in 42 states. Please see NurseFamilyPartnership.org for more information.
The Chief Operating Officer (COO) reports to the CEO, is a key member of the NFP leadership team, and leads the Operations group, which consists of program development, nursing, program quality, and information technology. The COO works collaboratively with leadership of all NFP departments and NFP’s Board of Directors to steadily and rapidly bring the NFP program to more eligible families. This position is envisioned as critical to CEO succession planning.
The position is based in Denver, Colorado, and will require travel up to 40% of the time.
Essential Duties & Responsibilities
- Develops NFP's business strategy in partnership with the rest of the Senior Leadership Team.
- Provides leadership and strategic guidance to the Operations Departments to ensure that operating goals and metrics are met or exceeded.
- Interacts with high-level state and federal agency management and elected officials who may be customers or may oversee major funding sources.
- Gives strategic guidance to an independent team engaged in program improvement and evaluation research.
- Provides key support to the CEO and leads the organization in his absence.
Required Experience & Education
- At least ten years experience in senior managerial positions, preferably in at least two different organizations.
- At least five years experience managing:
o At least two different functional areas (e. g., sales and marketing, field service and support, IT, finance, etc.).
o A geographically-dispersed, multi-layered department.
o In a small, rapidly growing company or department of a large company.
- Bachelor's Degree
- Master's Degree in health policy, nursing, public policy, or business administration or equivalent experience.
Other Required Attributes & Capabilities
- Leadership style that is highly collaborative across the organization, vertically within the organization, and that creates leadership opportunities for others at all levels.
- Understands that the best work gets done through teams that bring a diverse portfolio of perspectives, knowledge, skills, and experience to bear on a task and prefers working in that kind of environment.
- Knowledgeable in and completely comfortable with all functional areas of a business.
- Inclined to confront issues promptly, directly, supportively, and positively to obtain the best outcomes for NFP and our customers.
- Able to communicate clearly and concisely, both in writing and verbally.
- Subscribes to and fully supports the NFP "Operations Philosophy" (separate handout).
Preferred Knowledge, Skills & Experience
- Experience in clinical, other healthcare, or social services setting.
- Understands the fundamental role nursing has in the success of the NFP program.
- Experience with research-to-replication business models.
- Experience developing effective systems and processes to achieve strategic goals.
- Experience supporting fundraising efforts for national nonprofit organization.
The COO leads the largest group in the NFP National Service Office. Direct reports include the Directors of Program Development, Nursing, Program Quality, and Information Technology, which together comprise about 50 of NFP’s 80 employees. Program Development and Nursing staff are geographically-dispersed.
Nurse-Family Partnership is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, handicap, disability, age, marital status, sexual orientation, citizenship status, or any other characteristic protected by law (referred to as “protected status”). This non-discrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.