No opportunity to achieve
Inside Sales Representative (Current Employee) – Boston, MA – April 14, 2016
Typical day is on the phone dealing with customers who signed up for trail samples on-line and to cancel, upsell and cross sell. Customers typical are irrate due to not knowing their accounts being biled. Ive learned how to present the best customer service to angry customers, learn how to get through objections and strengthens of sving a customers account. Management has a high turn over as well as the employees in the company. Hardest part of the job is unrealistic goals that are set, through a matrix, which it is difficult to earn additoinal bonus and commission. The distrubution of calls are not equal or fair to all, where favorites have advantage of earning more. The most enjoyable part of the job is my co-workers, for the length the remain at the company. Most inside representative average remain in the company up to 4 months. High turn around, where I am constantly greeting new employees and saying good bye to bonds I built.
Co-workers, snack bar
Management, call volume decresesd, customer unknown of terms of condition through trials.