Work Place with a National Customer Base
Sales/Customer Service (Former Employee) – Fort Washington, PA – January 31, 2014
I started at Nutrisystem in the customer service department. I liked it quite a bit because it was very personal and management was there to help if any issues arose.In a typical day, I would receive calls from clients who had a myriad of issues to be resolved. I always helped them to the best of my abilities. I had a feeling of satisfaction in being able to resolve customer's issues, and they would thank me.
In the beginning, there was a small management team, who would go out of their way to teach and help me. As the company grew into a more "corporate" setting, the company policies were totally changed and never explained, which led to a great deal of confusion, even among the "new" management. My co-workers and I were a cohesive team, all striving to provide excellent customer service.
medical benefits, 401k, sick/vacation days
401k being taken away, lack of training, excessive docking of time