Thank you for your feedback. Your experience clearly did not meet your expectations, which is understood. It is important to note that we do provide the environment for success for our employees and care about them as people. The reality is that our management team thrives on helping their people succeed and are incentives are provided through their team's increased earning opportunities. I sincerely wish you the best moving forward and hope that your new role is a great opportunity for you to have long-term success!
Thank you for your feedback. I just wanted to respond to a few points. As part of our new employee on-boarding we do provide a rigorous multi-week training program that prepares our team members for the role. Our customer service group also provides deescalation training for new hires and an annual refresher with strategies. Again, we thank you for your feedback & wish you luck in career endeavors!
Thank you for your feedback. We agree the compensation plan is generous! I'd like to provide some other facts on our Contact Center and training. During our interview process we outline the position very thoroughly and discuss the expectations on performance and attendance standards if hired. The sales role is a unique one in that it rewards performance very directly through a commission plan. Once part of the team, employees receive coaching through their supervisor, Sales coaches and the Training group to ensure they are set up for success. While it is true that some individuals require more support than others, the team does their best to meet our employees where they are at developmentally and provide refresher training where applicable. Your experience clearly did not meet your expectations, which is understood. It is important to note that we do provide the environment for success for our employees and care about them as people. The reality is that our management team wakes up in the morning to help their people succeed and not to push people out the door. Some employees ultimately decide that the job is not for them, which happens. I sincerely wish you the best moving forward and hope that your new role is a great opportunity for you to have long-term success!
Thank you for your feedback. It is great to hear that you feel the earning potential is strong. We agree. Our sales team has a generous, performance based commission plan, with unlimited earning potential. Average performers earn about $60k per year. As our business has grown so has our Sales team. We currently have over 100+ staff on the team and growing. I thank you again for your feedback and wish you the best moving forward.
The weight loss counseling position is a role that wears many hats. We train our counselors to assist customers with questions on the program, motivation, goal-setting, sales, retention and customer service. This is explained in the interview process and in training. Counselors are compensated appropriately for the role and we benchmark compensation to similar roles. In addition, counselors earn commission on sales of new programs and cross-sell products. Our leadership team is dedicated to the success of the team. We share feedback on performance metrics weekly and in some cases daily to ensure counselors are fully aware of their performance. In addition, our leadership team has one-on-ones and coaching sessions with counselors to assist them with their performance. The leadership does their best to ensure we have floor coverage for questions and assistance with escalated issues. The team will provide direction to assist the counselor with handling escalated issues that they are empowered to handle. Contact Center work is not for everyone long term. We want our employees to be open about their career development so we can assist them with developing the skills for future opportunities.
Thanks for your feedback and service. We appreciate your positive feedback and wish you success in the future!
Thank you for your positive feedback. I wish you continued success.