Comment – October 26, 2015
Thank you for your review and unfortunately you did not have a good experience with us. Please note that all new hires in Customer Service are provided a paid three week training including on the job experience to gain confidence with clients prior to going on the phones. From a staffing perspective, we do staff up significantly in the 4th quarter of each calendar year and recently hired 20 new employees in our Customer Service group. It is difficult to understand where things fell short for you based on the review, but I do wish you the best in your future endeavors.